License no longer registered after upgrade

fluxtor

Hi, we've recently applied the latest updates and now under licensing we're being asked to register again. We are registered and on a monthly plan so all should be fine. Was all working prior to latest update to XOA 6.

Symptoms:
WebUI - Release channel has a spinner trying to show channels.
WebUI - Updater shows [object event]
WebUI - XOA -> License shows as not registered
Console - xoa-updater --register reports is already regsitered
Console - xoa check reports no issues found

Looks to me like the XOA5 webUI is out of sync with the underlying updater status as everything still seems to work.

Any ideas?

Pilow

@fluxtor said in License no longer registered after upgrade:

Looks to me like the XOA5 webUI is out of sync with the underlying updater status as everything still seems to work.

CTRL+F5 ?
or private navigation, to see if its not a cache issue ?

fluxtor

@Pilow

Nope, still same issue.

Pilow

@fluxtor is your XOA accessible over HTTP 80 ?

fluxtor

@Pilow I don't think we use port 80. I believe it redirects to https but we don't use a certificate and view the page non secure. It's only accessible on our internal LAN from specific IP addresses.

olivierlambert

I think we identified an issue, @mathieuRA is working on it as we speak A patch release should fix it ASAP

fluxtor

@olivierlambert Awesome, thanks for the update! I posted a ticket with support. Should I close it?

olivierlambert

@fluxtor No, keep it opened, it helps our support team to come back to you when it's fixed

MathieuRA

@fluxtor Hi.

Could you try disabling the redirectToHttps option in your configuration?
This should resolve the issue. You can re-enable the option once the patch release 6.0.2 is available.
Alternatively, if you absolutely need this option, you can open a support tunnel so I can apply the fix directly to your XOA instance.

fluxtor

@MathieuRA Hi I have a support tunnel open right now!

fluxtor

Thank you guys! Problem temporarily fixed by Vates support,