Backup fail Unable to get the true granularity: 60 & worker exited with code null

Spunky_Surveyor

I am getting some strange errors with a backup job which i had running for few months with little issue..

Any ideas what can be the issue.

Unable to get the true granularity: 60

{
  "id": "e03a39e3-9546-957d-6e01-4ab40a9cca72"
}
{
  "message": "Unable to get the true granularity: 60",
  "name": "FaultyGranularity",
  "stack": "FaultyGranularity: Unable to get the true granularity: 60
    at XapiStats._getAndUpdateStats (file:///usr/local/lib/node_modules/xo-server/src/xapi-stats.mjs:353:13)"
}

worker exited with code null

backupNg.runJob
{
  "id": "f375c1ca-e526-4b0d-b6dd-61eeb6a7498b",
  "schedule": "edc353a4-8237-4a16-aea4-d3906fb07051",
  "vms": [
    "8a698e9e-abe8-168d-eefc-12cfbf62ff1b",
    "c0959e5a-3e1f-b159-297d-b1e9e3389abe",
    "a43e7f1c-a96e-b08e-8695-c0f18b4dba2d",
    "1fa82ed0-1e50-eb6b-97d3-e71725312c54"
  ]
}
{
  "message": "worker exited with code null",
  "name": "Error",
  "stack": "Error: worker exited with code null
    at ChildProcess.<anonymous> (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/backups/runBackupWorker.js:15:38)
    at ChildProcess.emit (node:events:513:28)
    at ChildProcess.patchedEmit [as emit] (/usr/local/lib/node_modules/xo-server/node_modules/@xen-orchestra/log/configure.js:135:17)
    at Process.ChildProcess._handle.onexit (node:internal/child_process:291:12)
    at Process.callbackTrampoline (node:internal/async_hooks:130:17)"
}

Danp

Not much to go on here. You should include additional details about your environment, XOA or XO from sources, release channel / commit, backup job details, etc.

tjkreidl

@Spunky_Surveyor said in Backup fail Unable to get the true granularity: 60 & worker exited with code null:

nable to get the true granularity: 60

See also: https://xcp-ng.org/forum/topic/2682/should-the-audit-logs-functionality-work-in-the-sources-xoa

Spunky_Surveyor

@Danp

Some more details about my setup/environment
Version i am running is xoa 7.77.2 and I am on the stable channel

xo-server 5.107.3

node: 18.12.1
npm: 8.19.2
xen-orchestra-upload-ova: 0.1.4
xo-server: 5.107.3
xo-server-auth-github-enterprise: 0.2.2
xo-server-auth-google-enterprise: 0.2.2
xo-server-auth-ldap-enterprise: 0.10.6
xo-server-auth-saml-enterprise: 0.10.1
xo-server-backup-reports-enterprise: 0.17.2
xo-server-netbox-enterprise: 0.3.5
xo-server-telemetry: 0.5.0
xo-server-transport-email-enterprise: 0.6.0
xo-server-transport-icinga2-enterprise: 0.1.1
xo-server-transport-nagios-enterprise: 1.0.0
xo-server-transport-slack-enterprise: 0.0.0
xo-server-transport-xmpp-enterprise: 0.1.1
xo-server-usage-report-enterprise: 0.10.2
xo-server-xoa: 0.17.1
xo-web-enterprise: 5.108.0
xoa-cli: 0.33.0
xoa-updater: 0.45.1

Details of the Problematic Backup Job

Backing up 13 VMS running in in the same server pool as xoa
Daily Backup job set for 11:15 PM
Retention = 30
backup to an NFS Remote

I have other delta backup jobs for other vms in this environment which seem to not fail. I do not think the time has much to do with this issue because it seems to fail if i disable all other backup jobs and keep only this one enabled. I started to get these errors but I don't really know what the error means in this context.

Thanks

Spunky_Surveyor

I also just checked the console for xoa and seems to have some memory issues. I am running this xoa with 6 vcpu and 8gb memory.

Danp

@Spunky_Surveyor Since you are running XOA, I would suggest opening a support ticket.

olivierlambert

+1, that's the way to go