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    Backup timeout - hang or didn't work

    Scheduled Pinned Locked Moved Xen Orchestra
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    • florentF Offline
      florent Vates 🪐 XO Team @Tristis Oris
      last edited by

      @Tristis-Oris hi,I see two problem :

      • an older merge failed for all theses VM , and some block ae missing ( 2/49 for the fisrt one, 2/52 for the second one) . These backup are irrecuperable and should be deleted

      • there is a desynchro between the cached metadata and the file system, you can delete them by running
        find /mnt/mih-5300-2/xo-vm-backups/ -name "cache.json.gz" -type f -delete

      Tristis OrisT 2 Replies Last reply Reply Quote 1
      • Tristis OrisT Offline
        Tristis Oris Top contributor @florent
        last edited by Tristis Oris

        @florent i understand that this backup maybe corrupted. But if some VMs failed first time only yesterday, that mean something continues to corrupt this procedure.

        Also some VMs with that error sometimes do backup without errors.

        And i already tried to remove the whole backup chain or do backup with another task - to force full backup creation. But anyway got this error.

        • restored one this backups - VM run and work fine.
        florentF 1 Reply Last reply Reply Quote 0
        • florentF Offline
          florent Vates 🪐 XO Team @Tristis Oris
          last edited by

          @Tristis-Oris have you got a XOA which we could use to access your system ?

          Tristis OrisT 1 Reply Last reply Reply Quote 0
          • Tristis OrisT Offline
            Tristis Oris Top contributor @florent
            last edited by

            @florent sure, i'm deployed XOA already.
            what you need to get access?

            florentF 1 Reply Last reply Reply Quote 0
            • Tristis OrisT Offline
              Tristis Oris Top contributor @florent
              last edited by

              @florent said in Backup timeout - hang or didn't work:

              find /mnt/mih-5300-2/xo-vm-backups/ -name "cache.json.gz" -type f -delete

              That works, removed them finally. Thanks.

              1 Reply Last reply Reply Quote 0
              • florentF Offline
                florent Vates 🪐 XO Team @Tristis Oris
                last edited by olivierlambert

                @Tristis-Oris can you open a support tunnel and give me the access code ( by direct message ) ?
                https://help.vates.fr/help/en-us/8-technical-support/16-create-a-support-tunnel

                I would like to look into this in detail since we made quite a lot of changes on the merge and the caching recently
                regards

                1 Reply Last reply Reply Quote 0
                • Tristis OrisT Offline
                  Tristis Oris Top contributor
                  last edited by

                  any progress with that problem?

                  1 Reply Last reply Reply Quote 0
                  • STeffaineS Offline
                    STeffaine
                    last edited by

                    any updates? im also having this issue.

                    1 Reply Last reply Reply Quote 0
                    • Tristis OrisT Offline
                      Tristis Oris Top contributor
                      last edited by

                      After bunch of last fixes i removed some broken backup chains and now all errors gone. Thanks.

                      1 Reply Last reply Reply Quote 1
                      • Tristis OrisT Offline
                        Tristis Oris Top contributor
                        last edited by

                        @olivierlambert to not create new topic, small continue here.

                        timeout option still ignored.

                        probably because of network problems i got backup error and job hangs every day.
                        doesn't matter why it happens, but job will never get terminated by timeout.

                        21h job with 7h timeout. https://pastebin.com/U5HgKEzM
                        just 1 Gb.
                        1c80c5b5-248f-4506-a351-5bca47ee4f8c-image.png
                        7458ace9-3e08-4537-a7da-2d304033995e-image.png

                        i setup scheduled task to reboot xo once a day, to close this endless tasks.

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