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    License not working

    Scheduled Pinned Locked Moved Xen Orchestra
    7 Posts 4 Posters 399 Views 3 Watching
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    • P Offline
      Pief
      last edited by

      Hi,

      The license we bought is not working. Also lic transfer icons are not working in the web interface.

      P 1 Reply Last reply Reply Quote 0
      • P Offline
        Pilow @Pief
        last edited by

        @Pief Hi, missing some info here.
        does the email attached to the licence is currently registered in the XOA/UPDATES page ?

        P 1 Reply Last reply Reply Quote 0
        • P Offline
          Pief @Pilow
          last edited by

          We get a error no licenses left, button to transfer the licenses is not showing

          P 1 Reply Last reply Reply Quote 0
          • P Offline
            Pief @Pief
            last edited by

            lic2.png

            P 1 Reply Last reply Reply Quote 0
            • P Offline
              Pief @Pief
              last edited by Pief

              We cannot Unbind the license. We try to get support but i think they just send one msg a day to a client.

              1 Reply Last reply Reply Quote 0
              • olivierlambertO Offline
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                Hi,

                You can provide the ticket number in here so I can ping relevant people. Note that we priorise tickets while trying to keep our SLAs 🙂

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                • DanpD Offline
                  Danp Pro Support Team
                  last edited by

                  Hi,

                  I just responded to your ticket with the steps to update XOA to match your new license.

                  Regards,

                  Dan

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