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    unable to login to XOA console

    Scheduled Pinned Locked Moved Xen Orchestra
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    • W Offline
      whufcray
      last edited by

      I am unable to login to the XOA console. I keep getting invalid password even though I know the password is correct. Any ideas on what to try?

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      • olivierlambertO Offline
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Hi,

        Are you sure to use the right credentials? Don't mix your XO/Vates account and your XOA credentials.

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        • W Offline
          whufcray @olivierlambert
          last edited by

          @olivierlambert Yes I am using the right credentials. I documented all the passwords I set up on the system originally and they have all worked up to now. So not sure what exactly has changed but its no longer working.

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          • olivierlambertO Offline
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            What's your XOA release channel exactly? stable or latest?

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            • W Offline
              whufcray @olivierlambert
              last edited by

              @olivierlambert Its stable version. I am new to this channel so dont necessarily have all the answers. But know I would of done the stable version. I did keep a list of all passwords used.

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              • olivierlambertO Offline
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                Try in private mode in case. Can you SSH to it?

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                • W Offline
                  whufcray @olivierlambert
                  last edited by

                  @olivierlambert Sorry I dont know what you mean by private mode? Also I cannot SSH to it either. It appears as the password has become corrupted in some way. So is there an emergency password or something. Or am I better redploying the XOA and trying to get to the console that way? Or is it better to just reinstall?

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                  • olivierlambertO Offline
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    Private mode in your browser. If the SSH password doesn't work either, maybe you should reboot the XOA VM and see if it's better.

                    You can also easily re-deploy a fresh one.

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                    • DanpD Offline
                      Danp Pro Support Team
                      last edited by

                      See the documentation for how to reset the SSH password -- https://xen-orchestra.com/docs/xoa.html#first-console-connection

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