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    Backup Restore is Stuck

    Scheduled Pinned Locked Moved Backup
    16 Posts 6 Posters 750 Views 4 Watching
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    • K Offline
      Kajetan321 @DustinB
      last edited by

      @DustinB OK, reset tool stack on both hosts, that helped, the restore task is now gone. I'm still getting the "XO user authentication" entry about every second though even after reverting to my restore point again. Maybe reboot everything?

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      • K Offline
        Kajetan321 @Danp
        last edited by Kajetan321

        @Danp

        I restarted the tool stacks, rebooted all hosts and performed a clean installation of Xen. I'm still getting the "XO user authentication" entry about every second. There must be something up on one of the hosts. Any ideas on how to fix? I'm now running the latest Xen (commit 0794a).

        In tasks, when I click on "open raw log" a tab opens with the text "Not Found"

        DanpD 1 Reply Last reply Reply Quote 0
        • DanpD Offline
          Danp Pro Support Team @Kajetan321
          last edited by

          @Kajetan321 I've seen this exact behavior on a client's site, but it isn't occurring on my local install. This will hopefully be fixed soon.

          Are your VM restores working correctly now?

          K 3 Replies Last reply Reply Quote 0
          • K Offline
            Kajetan321 @Danp
            last edited by

            @Danp I haven't tried to do a restore again. I was hoping to fix this problem before trying again.

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            • M Offline
              manilx @Kajetan321
              last edited by

              @Kajetan321 Hi

              while here restores are working I also got the log entries all the time. This has been the case since I installed this.
              Didn't worry me because all was working and especially since I didn't know what this error (?) meant:

              ScreenShot 2024-04-02 at 18.34.12.png

              M 1 Reply Last reply Reply Quote 0
              • M Offline
                manilx @manilx
                last edited by

                @manilx P.S. Also when I try to open the log entry via
                ScreenShot 2024-04-02 at 18.37.58.png

                I get a "Not Found" window in the browser....

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                • K Offline
                  Kajetan321 @Danp
                  last edited by

                  @Danp said in Backup Restore is Stuck:

                  @Kajetan321 I've seen this exact behavior on a client's site, but it isn't occurring on my local install. This will hopefully be fixed soon.

                  Are your VM restores working correctly now?

                  I just tried to do the same restore that caused the initial problem. The restore worked correctly. So it looks like my restores are working.

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                  • K Offline
                    Kajetan321 @Danp
                    last edited by

                    @Danp Hello again. I just updated Xen to commit 42dc7. The problem is still occurring 😞

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                    • olivierlambertO Offline
                      olivierlambert Vates 🪐 Co-Founder CEO
                      last edited by

                      Just to understand: it worked but then after updating to our latest commit you have an issue?

                      K 1 Reply Last reply Reply Quote 0
                      • K Offline
                        Kajetan321 @olivierlambert
                        last edited by

                        @olivierlambert The issue started according when I attempted to do a restore of a backup. The restore failed and the rogue tasks started to happen. I waited a few days until a new Xen commit was available, I updated Xen and tried the restore again. This time the restore was successful but the tasks kept coming. I waited some more, updated Xen (today) and the failing tasks are continuing. I noticed that there are some patches available for the hosts. I applied those, rebooted the hosts but unfortunately the tasks are still coming.

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                        • olivierlambertO Offline
                          olivierlambert Vates 🪐 Co-Founder CEO
                          last edited by

                          The task thing is 100% unrelated (pinging @julien-f about this though)

                          julien-fJ 1 Reply Last reply Reply Quote 0
                          • julien-fJ Offline
                            julien-f Vates 🪐 Co-Founder XO Team @olivierlambert
                            last edited by

                            Ghost XO user authentication task has nothing to do with backup restore, it is a known bug that will likely be fixed in the next release.

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