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    MAP_DUPLICATE_KEY error in XOA backup - VM's wont START now!

    Scheduled Pinned Locked Moved Solved Backup
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    • J
      jshiells @olivierlambert
      last edited by

      @olivierlambert

      still doing more digging on our side too

      the issue seems to be around here:
      Sep 16 11:33:40 fen-xcp-01 SM: [24503] Paused or host_ref key found [{'paused': 'true', 'read-caching-enabled-on-b3a38eb3-bdad-47f6-92c0-15c11fa4125e': 'true', 'vhd-parent': '93c10df0-ba2a-4553-8e3e-43eb9752fba1', 'read-caching-enabled-on-c305769c-bb8a-43f4-88ff-be7d9f88ad1bc305769c-bb8a-43f4-88ff-be7d9f88ad1b': 'true', 'vhd-blocks': 'eJxjYBhYAAAAgAAB'}]

      b3a38eb3-bdad-47f6-92c0-15c11fa4125e is fen-xcp-01
      c305769c-bb8a-43f4-88ff-be7d9f88ad1b is fen-xcp-08

      I can't really see what 93c10df0-ba2a-4553-8e3e-43eb9752fba1 is; I would think a vdi, but it's not showing as so. no tap-disk process attached to anything with that in the name,

      1 Reply Last reply Reply Quote 0
      • olivierlambertO
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        My first feeling is a I/O issue causing the process to hang, because the device tdl isn't responding anymore. Reasons could be numerous, network (packet loss or whatever), process issue on the NFS server but as a result, the underlying process attached to this VDI was dead.

        To answer your question, 93c10 is the parent VHD (in a snapshot chain). You need the parent to be reachable to coalesce.

        J 1 Reply Last reply Reply Quote 0
        • J
          jshiells @olivierlambert
          last edited by jshiells

          @olivierlambert

          ... that helps in that I know that 93c10 should be findable; but if it's not , it's not immediately apparent what to do.

          I suppose that I could look to try and see any tap disk that we don't know what it might be attached to.

          we just double checked our storage network. Monitoring software (snmpc and zabbix) show there have been no connectivity issues over the past 6 months. no traps , no issues, steady numbers on bandwidth used.

          running a constant ping shows no drops. everything storage network is layer2 connectivity. NFS are connected via redundant 40gb/s to redundant 40gb/s switches. no routers involved.

          387 VM's backed up correctly, 7 failed with this error that we cant resolve.

          we are not seeing any other IO issues on VM's

          i can create new snapshots in the pool with no issues on other VM', backups for other VM's did complete with no errors last night except for the 7 we are having problems with.

          my storage guy has finished combing through the logs on all 3 NFS servers and not finding any signs of problems with drives, network, ZFS.

          also note: the issue with the 7 vm's having problems exist on across different xen hosts AND different storage NFS servers.

          all 7 vm's are stuck with at least one disk in VDI to coalesce , same error/issue on all of them

          cat SMlog | grep "Leaf-coalesce failed"

          Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
          Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
          Sep 16 10:43:08 fen-xcp-01 SMGC: [1761] Leaf-coalesce failed on 3a4bdcc6(2.000G/8.500K), skipping
          Sep 16 11:22:38 fen-xcp-01 SMGC: [26946] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
          Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
          Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping

          [13:15 fen-xcp-01 log]# cat SMlog | grep "4a2f04ae"

          Sep 16 01:55:21 fen-xcp-01 SM: [7227] ['/usr/sbin/td-util', 'query', 'vhd', '-vpfb', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 01:55:21 fen-xcp-01 SM: [7227] vdi_snapshot {'sr_uuid': 'ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1', 'subtask_of': 'DummyRef:|477538e7-9035-4d41-9318-dfeb69248734|VDI.snapshot', 'vdi_ref': 'OpaqueRef:5527b552-e1ec-449a-912e-4eb2fe440554', 'vdi_on_boot': 'persist', 'args': [], 'o_direct': False, 'vdi_location': '4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b', 'host_ref': 'OpaqueRef:a34e39e4-b42d-48d3-87a9-6eec76720259', 'session_ref': 'OpaqueRef:62704cca-7fb4-4110-a84c-b7fe0f0275f2', 'device_config': {'server': '10.20.86.80', 'options': '', 'SRmaster': 'true', 'serverpath': '/mnt/srv/databases', 'nfsversion': '4.1'}, 'command': 'vdi_snapshot', 'vdi_allow_caching': 'false', 'sr_ref': 'OpaqueRef:1d92d8fc-8c8f-4bdc-9de8-6eccf499d65a', 'driver_params': {'epochhint': '475c2776-2553-daa0-00e9-a95cf0cd0ee4'}, 'vdi_uuid': '4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b'}
Sep 16 01:55:21 fen-xcp-01 SM: [7227] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 01:55:52 fen-xcp-01 SMGC: [3077] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 01:55:52 fen-xcp-01 SMGC: [3077] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 01:55:52 fen-xcp-01 SMGC: [3077] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 01:55:52 fen-xcp-01 SMGC: [3077] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:52 fen-xcp-01 SM: [3077] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 01:55:52 fen-xcp-01 SMGC: [3077] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:53 fen-xcp-01 SM: [3077] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Leaf-coalescing 4a2f04ae(60.000G/128.000K) -> *1869c2bd(60.000G/1.114G)
Sep 16 01:55:53 fen-xcp-01 SM: [3077] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Removed leaf-coalesce from 4a2f04ae(60.000G/128.000K)
Sep 16 01:55:53 fen-xcp-01 SMGC: [3077] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
Sep 16 04:08:52 fen-xcp-01 SMGC: [27850]             4a2f04ae(60.000G/128.000K)
Sep 16 04:23:04 fen-xcp-01 SMGC: [27850] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 04:23:04 fen-xcp-01 SMGC: [27850] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 04:23:04 fen-xcp-01 SMGC: [27850] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 04:23:04 fen-xcp-01 SMGC: [27850] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:04 fen-xcp-01 SM: [27850] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 04:23:04 fen-xcp-01 SMGC: [27850] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:04 fen-xcp-01 SMGC: [27850] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:05 fen-xcp-01 SM: [27850] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Leaf-coalescing 4a2f04ae(60.000G/128.000K) -> *1869c2bd(60.000G/1.114G)
Sep 16 04:23:05 fen-xcp-01 SM: [27850] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Removed leaf-coalesce from 4a2f04ae(60.000G/128.000K)
Sep 16 04:23:05 fen-xcp-01 SMGC: [27850] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
Sep 16 09:41:02 fen-xcp-01 SM: [973] ['/usr/sbin/td-util', 'query', 'vhd', '-vpfb', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 09:41:02 fen-xcp-01 SM: [973] vdi_snapshot {'sr_uuid': 'ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1', 'subtask_of': 'DummyRef:|6677fd65-d9b2-4f85-a6ad-c2871f013368|VDI.snapshot', 'vdi_ref': 'OpaqueRef:5527b552-e1ec-449a-912e-4eb2fe440554', 'vdi_on_boot': 'persist', 'args': [], 'o_direct': False, 'vdi_location': '4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b', 'host_ref': 'OpaqueRef:a34e39e4-b42d-48d3-87a9-6eec76720259', 'session_ref': 'OpaqueRef:776ddeef-9758-4885-93a4-32e7fa0d2473', 'device_config': {'server': '10.20.86.80', 'options': '', 'SRmaster': 'true', 'serverpath': '/mnt/srv/databases', 'nfsversion': '4.1'}, 'command': 'vdi_snapshot', 'vdi_allow_caching': 'false', 'sr_ref': 'OpaqueRef:1d92d8fc-8c8f-4bdc-9de8-6eccf499d65a', 'driver_params': {'epochhint': 'b31e09c1-c512-f823-1a3e-fa37586fe962'}, 'vdi_uuid': '4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b'}
Sep 16 09:41:02 fen-xcp-01 SM: [973] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 11:17:33 fen-xcp-01 SM: [26745] ['vhd-util', 'key', '-p', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946]             4a2f04ae(60.000G/128.000K)
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 11:17:37 fen-xcp-01 SM: [26946] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 11:17:37 fen-xcp-01 SMGC: [26946] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SM: [26946] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SM: [26946] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:37 fen-xcp-01 SMGC: [26946] Leaf-coalescing 4a2f04ae(60.000G/128.000K) -> *1869c2bd(60.000G/1.114G)
Sep 16 11:22:38 fen-xcp-01 SM: [26946] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 11:22:38 fen-xcp-01 SMGC: [26946] Removed leaf-coalesce from 4a2f04ae(60.000G/128.000K)
Sep 16 11:22:38 fen-xcp-01 SMGC: [26946] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
Sep 16 11:55:55 fen-xcp-01 SM: [23125] ['vhd-util', 'key', '-p', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306]             4a2f04ae(60.000G/128.000K)
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 11:55:59 fen-xcp-01 SM: [23306] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 11:55:59 fen-xcp-01 SMGC: [23306] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 11:56:00 fen-xcp-01 SM: [23842] ['vhd-util', 'key', '-p', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:56:31 fen-xcp-01 SM: [26211] ['/usr/sbin/td-util', 'query', 'vhd', '-vpfb', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:56:31 fen-xcp-01 SM: [26211] vdi_update {'sr_uuid': 'ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1', 'subtask_of': 'DummyRef:|efb1535c-5bf0-454c-a213-7a2be0f0a177|VDI.stat', 'vdi_ref': 'OpaqueRef:5527b552-e1ec-449a-912e-4eb2fe440554', 'vdi_on_boot': 'persist', 'args': [], 'o_direct': False, 'vdi_location': '4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b', 'host_ref': 'OpaqueRef:a34e39e4-b42d-48d3-87a9-6eec76720259', 'session_ref': 'OpaqueRef:aa44b900-f6a7-4ee2-aab0-504a8b11cddc', 'device_config': {'server': '10.20.86.80', 'options': '', 'SRmaster': 'true', 'serverpath': '/mnt/srv/databases', 'nfsversion': '4.1'}, 'command': 'vdi_update', 'vdi_allow_caching': 'false', 'sr_ref': 'OpaqueRef:1d92d8fc-8c8f-4bdc-9de8-6eccf499d65a', 'vdi_uuid': '4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b'}
Sep 16 11:56:31 fen-xcp-01 SM: [26211] ['/usr/sbin/td-util', 'query', 'vhd', '-vpfb', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 11:56:58 fen-xcp-01 SM: [27737] ['vhd-util', 'key', '-p', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SM: [23306] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SM: [23306] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Leaf-coalescing 4a2f04ae(60.000G/128.000K) -> *1869c2bd(60.000G/1.114G)
Sep 16 12:01:00 fen-xcp-01 SM: [23306] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Removed leaf-coalesce from 4a2f04ae(60.000G/128.000K)
Sep 16 12:01:00 fen-xcp-01 SMGC: [23306] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping
Sep 16 13:04:29 fen-xcp-01 SM: [23853] ['vhd-util', 'key', '-p', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023]             4a2f04ae(60.000G/128.000K)
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 13:04:33 fen-xcp-01 SM: [24023] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 13:04:33 fen-xcp-01 SMGC: [24023] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:33 fen-xcp-01 SMGC: [24023] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 13:09:33 fen-xcp-01 SMGC: [24023] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 13:09:33 fen-xcp-01 SMGC: [24023] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 13:09:33 fen-xcp-01 SMGC: [24023] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:33 fen-xcp-01 SM: [24023] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 13:09:33 fen-xcp-01 SMGC: [24023] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:33 fen-xcp-01 SMGC: [24023] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Got on-boot for 4a2f04ae(60.000G/128.000K): 'persist'
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Got allow_caching for 4a2f04ae(60.000G/128.000K): False
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Got other-config for 4a2f04ae(60.000G/128.000K): {}
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Removed vhd-blocks from 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:34 fen-xcp-01 SM: [24023] ['/usr/bin/vhd-util', 'read', '--debug', '-B', '-n', '/var/run/sr-mount/ba6c1ba6-c6c8-caef-5d30-7951f50bbbc1/4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b.vhd']
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Set vhd-blocks = eJztwQENAAAAwqD3T20PBxQAAAD8Gw8AAAE= for 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Leaf-coalesce candidate: 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Leaf-coalescing 4a2f04ae(60.000G/128.000K) -> *1869c2bd(60.000G/1.114G)
Sep 16 13:09:34 fen-xcp-01 SM: [24023] Pause request for 4a2f04ae-6a1d-4bbe-bbc0-2f1a0c4db37b
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Removed leaf-coalesce from 4a2f04ae(60.000G/128.000K)
Sep 16 13:09:34 fen-xcp-01 SMGC: [24023] Leaf-coalesce failed on 4a2f04ae(60.000G/128.000K), skipping

          cat SMlog | grep "3a4bdcc6"

          Sep 16 11:33:51 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:52 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:52 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:52 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:53 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:53 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:53 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:54 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:54 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:54 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:55 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:55 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:55 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:56 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:56 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:56 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:57 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:57 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:57 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:58 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:58 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:58 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:59 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:33:59 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:33:59 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:00 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:00 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:00 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:01 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:01 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:01 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:02 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:02 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:02 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:03 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:03 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:03 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:04 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:04 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:04 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:05 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:05 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:05 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:06 fen-xcp-01 SM: [24503] lock: acquired /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:06 fen-xcp-01 SM: [24503] Adding tag to: 3a4bdcc6-ce4c-4c00-aab3-2895061229f2
Sep 16 11:34:06 fen-xcp-01 SM: [24503] lock: released /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
Sep 16 11:34:07 fen-xcp-01 SM: [24503] ***** vdi_activate: EXCEPTION <class 'util.SMException'>, VDI 3a4bdcc6-ce4c-4c00-aab3-2895061229f2 locked
Sep 16 11:34:07 fen-xcp-01 SM: [24503] Raising exception [46, The VDI is not available [opterr=VDI 3a4bdcc6-ce4c-4c00-aab3-2895061229f2 locked]]
Sep 16 11:34:07 fen-xcp-01 SM: [24503] ***** NFS VHD: EXCEPTION <class 'SR.SROSError'>, The VDI is not available [opterr=VDI 3a4bdcc6-ce4c-4c00-aab3-2895061229f2 locked]
Sep 16 11:34:08 fen-xcp-01 SM: [1804] ['/usr/sbin/td-util', 'query', 'vhd', '-vpfb', '/var/run/sr-mount/cfda3fef-663a-849b-3e47-692607e612e4/3a4bdcc6-ce4c-4c00-aab3-2895061229f2.vhd']
Sep 16 11:34:08 fen-xcp-01 SM: [1804] vdi_detach {'sr_uuid': 'cfda3fef-663a-849b-3e47-692607e612e4', 'subtask_of': 'DummyRef:|255a4ea2-036b-4b2c-8cfe-ee66144b5286|VDI.detach', 'vdi_ref': 'OpaqueRef:7abb8fbd-09ab-496e-8154-dcd8f8a190af', 'vdi_on_boot': 'persist', 'args': [], 'o_direct': False, 'vdi_location': '3a4bdcc6-ce4c-4c00-aab3-2895061229f2', 'host_ref': 'OpaqueRef:a34e39e4-b42d-48d3-87a9-6eec76720259', 'session_ref': 'OpaqueRef:433e29ff-9a31-497e-a831-19ef6e7478d8', 'device_config': {'server': '10.20.86.80', 'options': '', 'SRmaster': 'true', 'serverpath': '/mnt/srv/xcp_lowIO', 'nfsversion': '4.1'}, 'command': 'vdi_detach', 'vdi_allow_caching': 'false', 'sr_ref': 'OpaqueRef:795adcc6-8c21-4853-9c39-8b1b1b095abc', 'vdi_uuid': '3a4bdcc6-ce4c-4c00-aab3-2895061229f2'}
Sep 16 11:34:08 fen-xcp-01 SM: [1804] lock: opening lock file /var/lock/sm/3a4bdcc6-ce4c-4c00-aab3-2895061229f2/vdi
          1 Reply Last reply Reply Quote 0
          • olivierlambertO
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            Again as I said, for such advanced investigation, you should open a support ticket. Hopefully, all your involved hosts are under support so our storage team could investigate more in depth what's going on.

            1 Reply Last reply Reply Quote 0
            • S
              SeanMiller
              last edited by

              Was a solution to this issue found? I am not running into the same thing in my home lab after my nightly delta and monthly full backup ended up running at the same time. i have 2 VM's each with a disk in the same state as the original poster.

              DanpD J 2 Replies Last reply Reply Quote 0
              • DanpD
                Danp Vates 🪐 Pro Support Team @SeanMiller
                last edited by

                @SeanMiller Have you tried running the resetvdis.py command on the affected VDIs? You can read more about it here.

                J S 2 Replies Last reply Reply Quote 0
                • J
                  jshiells @Danp
                  last edited by

                  @Danp sure did, it was no help. we ended up having to restore the effected VM's from backup 😞

                  there was no sign of any storage network issues during the time this started, no RT,RX errors anywhere, no traps, nothing in the zfs server logs.. nothing.... we have hundreds of VM's running , only 7 were effected and at random times during the backup process. its a little concerning..

                  1 Reply Last reply Reply Quote 0
                  • S
                    SeanMiller @Danp
                    last edited by

                    @Danp I did, I got the same results as @jshiells.

                    I was hoping to avoid restoring from backup as the backup is 24 hours old and changed some data between now and then.. 😕

                    1 Reply Last reply Reply Quote 0
                    • J
                      jshiells @SeanMiller
                      last edited by

                      @SeanMiller no sorry, we ended up having to restore the VDI's form a known good backup.

                      1 Reply Last reply Reply Quote 0
                      • S
                        SeanMiller
                        last edited by

                        Im restoring from backup.

                        This does have me a bit concerned, This type of issue should not be caused by a backup..

                        1 Reply Last reply Reply Quote 0
                        • olivierlambertO
                          olivierlambert Vates 🪐 Co-Founder CEO
                          last edited by olivierlambert

                          The root cause is not clear, I don't think it's the backup directly. It might be the generation of snapshots and reading them that cause a lot of sudden I/O on the storage.

                          This would require some intensive investigations, gather all the logs of all hosts and inspecting what's going on. Each installation is unique (hardware, network, disks, CPUs, memory, there's an infinite number of combinations), so finding a solution on a forum without spending days asking tons of questions seems complicated. What's concerning to me is that type of infrastructure should not be unsupported, because spending time to understand the problem is part of what we do. I'm not saying we'll find magically a solution or the root cause, but at least it could be investigated in details and compare if we have similar reports to go deeper.

                          J 1 Reply Last reply Reply Quote 0
                          • J
                            jshiells @olivierlambert
                            last edited by

                            @olivierlambert I can provide information on infrastructure if it would help. the issue has not happened again though , and i cannot re create the issue in my lab. even when backups are running we are REALLY under utilizing our NFS/ZFS NVME/SSD based storage with 40gb/s links. i'm not saying its not possible, but i would be shocked. we have no recorded tx/rx errors on truenas/swtich/hosts and no record of any snmp traps coming in for any issues with all the equipment involved.

                            784b66c6-6f81-4b46-a110-b863ea1eb73b-image.png
                            42c3e698-7c23-4e92-9fea-cd42212be1ea-image.png

                            1 Reply Last reply Reply Quote 0
                            • J
                              jshiells
                              last edited by

                              and its happening again tonight.

                              I have 55 failed backups tonight with a mix of the following errors.

                              Error: INTERNAL_ERROR(Invalid argument: chop)
                              Error: SR_BACKEND_FAILURE_82(, Failed to snapshot VDI [opterr=failed to pause VDI 346298a8-cfad-4e9b-84fe-6185fd5e7fbb], )

                              Zero TX/RX errors on SFP's at on XEN hosts and Storage
                              ZERO TX/RX errors on switch ports
                              no errors on the ZFS/NFS storage devices
                              no traps in monitoring for any networking or storage issues.

                              T 1 Reply Last reply Reply Quote 0
                              • olivierlambertO
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                Well, obviously something is wrong somewhere, otherwise you wouldn't have this error. I think I never saw Error: INTERNAL_ERROR(Invalid argument: chop) in my life.

                                There's something triggering storage issues, not having TX/RX errors doesn't save you for other problems, like MTU problems, bad switch config or simply latency issue from the Dom0 perspective, you name it. I'd love to get it reproducible at some point but as you can see, there's "something" that makes it happen, now the question is "what". Those problems are really hard to diagnose because it's often a combo of environment and tipping points from timeouts or similar things.

                                J 2 Replies Last reply Reply Quote 0
                                • T
                                  tuxen Top contributor @jshiells
                                  last edited by

                                  @jshiells Did you also check /var/log/kern.log for hardware errors? I'm seeing qemu process crashing with bad RIP (Instruction pointer) value which screams for a hardware issue, IMO. Just a 1-bit flipping in memory is enough to cause unpleasant surprises. I hope the servers are using ECC memory. I'd run a memtest and some CPU stress test on that server.

                                  Some years ago, I had a two-socket Dell server with one bad core (no errors reported at boot). When the Xen scheduler ran a task on that core... Boom. Host crash.

                                  J 1 Reply Last reply Reply Quote 1
                                  • J
                                    jshiells @olivierlambert
                                    last edited by

                                    @olivierlambert digging more into this today, we did find this error in xensource.log related to that "CHOP" message

                                    xensource.log.11.gz:Oct 20 10:22:08 xxx-xxx-01 xapi: [error||115 pool_db_backup_thread|Pool DB sync D:d79f115776bd|pool_db_sync] Failed to synchronise DB with host OpaqueRef:a87f2682-dd77-4a2d-aa1a-b831b1d5107f: Server_error(INTERNAL_ERROR, [ Invalid argument: chop ])

                                    xensource.log.22.gz:Oct 19 06:06:03 fen-xcp-01 xapi: [error||27967996 :::80||backtrace] host.get_servertime D:61ad83a0cd72 failed with exception (Invalid_argument chop)

                                    1 Reply Last reply Reply Quote 0
                                    • J
                                      jshiells @tuxen
                                      last edited by

                                      @tuxen no sorry, great idea but we are not seeing any errors like that in kern.log. this problem when it happens is across several xen hosts all at the same time. it would be wild if all of the xen hosts were having hardware issues during the small window of time this problem happened in. if it was one xen server then i would look at hardware but its all of them, letting me believe its XOA, a BUG in xcp-ng or a storage problem (even though we have seen no errors or monitoring blips at all on the truenas server)

                                      T 1 Reply Last reply Reply Quote 0
                                      • T
                                        tuxen Top contributor @jshiells
                                        last edited by

                                        @jshiells said in MAP_DUPLICATE_KEY error in XOA backup - VM's wont START now!:

                                        @tuxen no sorry, great idea but we are not seeing any errors like that in kern.log. this problem when it happens is across several xen hosts all at the same time. it would be wild if all of the xen hosts were having hardware issues during the small window of time this problem happened in. if it was one xen server then i would look at hardware but its all of them, letting me believe its XOA, a BUG in xcp-ng or a storage problem (even though we have seen no errors or monitoring blips at all on the truenas server)

                                        In a cluster with shared resources, It only takes one unstable host or a crashed PID left with an open shared resource to cause some unclean state cluster-wide. If the hosts and VMs aren't protected by a HA/STONITH mechanism to automatically release the resources, a qemu crash might keep one or more VDIs in an invalid, blocked state and affect SR scans done by the master. Failed SR scans may prevent SR-dependent actions (eg. VM boot, snapshots, GC kicking etc).

                                        I'm not saying there isn't a bug somewhere but running MEMTEST/CPU tests on the host that triggered the bad RIP error would be my starting point of investigation. Just to be sure.

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                                        • J
                                          jshiells @olivierlambert
                                          last edited by Danp

                                          @olivierlambert

                                          After much digging I traced the following formal exceptions below from
                                          XEN. For most of them, the "chop" error is burried in the bowels of XAPI.

                                          ie

                                                          Oct 18 21:46:29 fen-xcp-01 SMGC: [28249]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 238, in _parse_result
         Oct 18 21:46:29 fen-xcp-01 SMGC: [28249]     raise
Failure(result['ErrorDescription'])

                                          It's worth noting due to the time involved in this, the only things
                                          considered in play where nfs-01/02 and lesser degree 03. The one XCP
                                          pool (fen-xcp), and even lesser degree XOA itself.'

                                          I could not find any obvious issues with storage, neither hardware nor
                                          data. Scrubs were fine, no cpu/hardware errors.

                                          I could not find any obvious issues with xcp hosts, neither hardware nor
                                          data. No cpu/hardware errors.

                                          The only real change made was to correct the clock on nfs-01. I don't
                                          see how that could affect this since most if not all locking is done
                                          with flock.

                                          There is a valid argument to be made that Xen technically was responding
                                          to an issue, though not entirely clear what nor how. Most of the other
                                          errors / wtfbbq states are either directly related (in call path), or
                                          indirectly (xen wanted a thing, didn't get it). Those are some deep
                                          rabbit holes.

                                          There is more pre/post context to these, tried to include what I thought
                                          made them a bit more easier to understand.

                                          ./SMlog.4.gz:Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]          *  E X C E
P T I O N  *
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729] leaf-coalesce: EXCEPTION <class
'XenAPI.Failure'>, ['INTERNAL_ERROR', 'Invalid argument: chop']
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 1774, in coalesceLeaf
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     self._coalesceLeaf(vdi)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2048, in _coalesceLeaf
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     if not
self._snapshotCoalesce(vdi):
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2153, in _snapshotCoalesce
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     self._coalesce(tempSnap)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 1962, in _coalesce
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     self.deleteVDI(vdi)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2469, in deleteVDI
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     self._checkSlaves(vdi)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2482, in _checkSlaves
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     self._checkSlave(hostRef, vdi)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2491, in _checkSlave
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     text  =
_host.call_plugin(*call)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 264, in __call__
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     return
self.__send(self.__name, args)
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 160, in xenapi_request
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     result =
_parse_result(getattr(self, methodname)(*full_params))
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 238, in _parse_result
        Oct 19 00:19:36 fen-xcp-01 SMGC: [3729]     raise
Failure(result['ErrorDescription'])

./SMlog.4.gz:Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]          *  E X C E
P T I O N  *

Oct 19 00:22:04 fen-xcp-01 SMGC: [3729] leaf-coalesce: EXCEPTION <class
'XenAPI.Failure'>, ['INTERNAL_ERROR', 'Invalid argument: chop']
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 1774, in coalesceLeaf
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     self._coalesceLeaf(vdi)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2048, in _coalesceLeaf
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     if not
self._snapshotCoalesce(vdi):
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2153, in _snapshotCoalesce
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     self._coalesce(tempSnap)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 1962, in _coalesce
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     self.deleteVDI(vdi)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2469, in deleteVDI
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     self._checkSlaves(vdi)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2482, in _checkSlaves
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     self._checkSlave(hostRef, vdi)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2491, in _checkSlave
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     text  = _host.call_plugin(*call)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 264, in __call__
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     return
self.__send(self.__name, args)
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 160, in xenapi_request
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     result =
_parse_result(getattr(self, methodname)(*full_params))
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 238, in _parse_result
Oct 19 00:22:04 fen-xcp-01 SMGC: [3729]     raise
Failure(result['ErrorDescription'])

./SMlog.4.gz:Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]          *  E X C E
P T I O N  *

        Oct 19 00:22:11 fen-xcp-01 SMGC: [3729] gc: EXCEPTION <class
'XenAPI.Failure'>, ['INTERNAL_ERROR', 'Invalid argument: chop']
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 3388, in gc
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     _gc(None, srUuid,
dryRun)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 3273, in _gc
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     _gcLoop(sr, dryRun)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 3214, in _gcLoop
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]
sr.garbageCollect(dryRun)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 1794, in garbageCollect
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]
self.deleteVDIs(vdiList)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2374, in deleteVDIs
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     SR.deleteVDIs(self,
vdiList)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 1808, in deleteVDIs
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     self.deleteVDI(vdi)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2469, in deleteVDI
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     self._checkSlaves(vdi)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2482, in _checkSlaves
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]
self._checkSlave(hostRef, vdi)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/opt/xensource/sm/cleanup.py", line 2491, in _checkSlave
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     text  =
_host.call_plugin(*call)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 264, in __call__
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     return
self.__send(self.__name, args)
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 160, in xenapi_request
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     result =
_parse_result(getattr(self, methodname)(*full_params))
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 238, in _parse_result
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]     raise
Failure(result['ErrorDescription'])
         Oct 19 00:22:11 fen-xcp-01 SMGC: [3729]



./SMlog.5.gz:Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]          *  E X C
E P T I O N  *
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714] GC process exiting, no work left
        Oct 18 21:51:23 fen-xcp-01 SM: [30714] lock: released
/var/lock/sm/0cff5362-5c89-2241-2207-a1d736d9ef5e/gc_active
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714] In cleanup
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714] SR 0cff ('fen-nfs-03 - DR
(Diaster Recovery Storage ZFS/NFS)') (608 VDIs in 524 VHD trees): no changes
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]          ***********************
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]          *  E X C E P T I O N  *
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]          ***********************
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714] gc: EXCEPTION <class
'XenAPI.Failure'>, ['INTERNAL_ERROR', 'Invalid argument: chop']
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 3388, in gc
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     _gc(None, srUuid, dryRun)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 3273, in _gc
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     _gcLoop(sr, dryRun)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 3214, in _gcLoop
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     sr.garbageCollect(dryRun)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 1794, in garbageCollect
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     self.deleteVDIs(vdiList)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 2374, in deleteVDIs
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     SR.deleteVDIs(self, vdiList)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 1808, in deleteVDIs
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     self.deleteVDI(vdi)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 2469, in deleteVDI
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     self._checkSlaves(vdi)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 2482, in _checkSlaves
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     self._checkSlave(hostRef, vdi)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/opt/xensource/sm/cleanup.py", line 2491, in _checkSlave
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     text  =
_host.call_plugin(*call)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 264, in __call__
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     return
self.__send(self.__name, args)
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 160, in xenapi_request
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     result =
_parse_result(getattr(self, methodname)(*full_params))
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]   File
"/usr/lib/python2.7/site-packages/XenAPI.py", line 238, in _parse_result
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]     raise
Failure(result['ErrorDescription'])
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]
*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*~*
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714] * * * * * SR
0cff5362-5c89-2241-2207-a1d736d9ef5e: ERROR
        Oct 18 21:51:23 fen-xcp-01 SMGC: [30714]
        Oct 18 21:51:28 fen-xcp-01 SM: [26746] lock: opening lock file
/var/lock/sm/894e5d0d-c100-be00-4fc4-b0c6db478a26/sr
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                                          • olivierlambertO
                                            olivierlambert Vates 🪐 Co-Founder CEO
                                            last edited by

                                            Well, changing time on the NFS server could have an impact, since file access time attributes are used to do many checks in general. I'm not saying that's 100% the issue, but it tells how deep a small change could cause havoc.

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