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    Internal error: Not_found after Vinchin backup

    Scheduled Pinned Locked Moved XCP-ng
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    • R
      rustylh @olivierlambert
      last edited by

      My hosts are randomly losing connection with the SR with blk_update_request I/O error dev xvda. This does not happen on all host at the same time and only happens on Sundays with the additional error xcp-ng I/O error while coalescing.

      Otherwise everything works find until the next Sunday. Has anyone else experienced this?

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      • olivierlambertO
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Maybe your SR is overloaded with coalesce?

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        • R
          rustylh @olivierlambert
          last edited by

          Ok, thank you. Now to figure out a solution besides stopping the full VM backups. Now seeing extra disks in storage. AttachedDISKS.png . I have no idea what to do.

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          • olivierlambertO
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            Again, you should ask Vinchin, I have no idea what Vinchin does behind the scene. You should open a support case on their side so they can investigate 🙂

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            • R
              rustylh
              last edited by

              Ok, thank you. Can you tell me what I need to do about the extra disks shown?

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              • olivierlambertO
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                I have no idea since I don't know what Vinchin is doing with those disks.

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                • R
                  rustylh
                  last edited by

                  Ok. Well no more Vinchin. I will not be using that any longer. However, I am a little nervous as to what xcp-ng does on Sundays for garbage collection or coalescing on those disks. Do you think I will have further issues because of that? I apologize, I just want everything cleaned up and not use Vinchin for backups.
                  Thank you

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                  • olivierlambertO
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    I don't mind if you use Vinchin, it's just that I cannot answer personally on "if it's normal" because I have no idea how the product works. Feel free to ask them, they might have an answer.

                    Regarding the storage issue, it's hard to tell without any log or details you have found on your end.

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                    • M
                      manilx @olivierlambert
                      last edited by

                      @olivierlambert Never heard of them so went to their site and what did I find:
                      ScreenShot 2025-07-07 at 14.13.08.png
                      ScreenShot 2025-07-07 at 14.13.18.png

                      Recommended? By whom? Gives the impression by vates.
                      And with the webinar below....

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                      • R
                        rustylh
                        last edited by

                        Oh wow. I read the recommended as well. But, no more. Are there specific logs I could post to have forum take a look at. Also, I received a couple of emails regarding xoa trial. However, I tried it a long long time ago so I don't know if I can trial it again. Would xoa help look at things?

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                        • R
                          rustylh
                          last edited by

                          Also. I am going to let things go for a week without VM backups via Vinchin. I have other website backups so I 'm fine. However, does xcp-ng do coalesce on Sundays any other jobs that would fail with those extra leftover disks?

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                          • olivierlambertO
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            Yes, Vinchin is a working backup solution on top of XCP-ng, but I cannot tell what they are doing with it exactly. I've seen a demo on backup/restore that worked, and on what I've seen back when I've been demonstrated, it worked.

                            Telling that's the recommended backup solution for XCP-ng is probably the power of marketing.

                            See https://docs.xcp-ng.org/project/ecosystem/#-vm-backup

                            It's not agentless, it requires to run something in the Dom0, IIRC.

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                            • R
                              rustylh
                              last edited by

                              I am going to let things go for a week without VM backups via Vinchin. I have other website backups so I'm fine. However, does xcp-ng do coalesce on Sundays any other jobs that would fail with those extra leftover disks?

                              Also, I received a couple of emails regarding xoa trial. However, I tried it a long long time ago so I don't know if I can trial it again. Would xoa help look at things?

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                              • olivierlambertO
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                Let me know in private message your registered XOA trial email so I can extend it. From XOA, you should be able to watch what's going on. Even if in theory, an XOA free will be enough

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                                • R
                                  rustylh @olivierlambert
                                  last edited by

                                  @olivierlambert 7cbf941b-caa7-400d-ac7d-a7a996b428cc-image.png

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                                  • DanpD
                                    Danp Pro Support Team @rustylh
                                    last edited by

                                    @rustylh Did you follow the instructions to visit the page and a cept the self-signed certificates?

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                                    • R
                                      rustylh
                                      last edited by

                                      Yes

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                                      • DanpD
                                        Danp Pro Support Team @rustylh
                                        last edited by

                                        @rustylh Great! Are you now able to move beyond the error you posted above?

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                                        • R
                                          rustylh
                                          last edited by

                                          It just keeps looping now.
                                          42137d8e-6bc3-4d20-aec2-3f7508f05940-image.png

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                                          • R
                                            rustylh
                                            last edited by

                                            I am just downloading the xva.
                                            Thank you

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