"Download System logs" tgz-file does not work

Chemikant784

Hi All

I am just curious if i am the only one who is facing this.

I have an actual XenOrchestra which is build from the sources. Recently i've noticed, that i'm not able to download the systemlogs tgz file from Hosts -> Host -> Advanced Tab -> yellow button "Download system logs".

I have two Hosts in a pool, they both behave the same with any browser:

Download starts without estimation but at high speed
Some Megabytes are downloaded (~180MiB when trying on masterhost while 90MiB on slavehost)
Download speed suddenly stop an stuck at 0 for some minutes
Browser considered the download as failed
The file "logs.tgz" is corrupted an cannot be read.

With google search i did not found anything useful. Am i missing something or is there currently a problem with this feature?

Kind regards and have a nice day!

olivierlambert

Hi!

We need more info to assist:

XO commit
XCP-ng version (and must be up to date)

Chemikant784

@olivierlambert

Hi, thanks for your reply.

To your questions:

XO Commit 3aa36f9
XCP-ng 8.2.1 LTS with latest updates (updated last saturday)

Regards

peder

Same problem here. In my case it downloads about 30MB before it stalls.

XCP-ng version : 8.2.1 with March updates
XO : I tried both 9c27b53df and the older 708b9b5bc
Browser : Firefox and Chrome in Linux

ph7

@olivierlambert
Same in 8.3 and 37fbb
edit: And in 5.103.1

olivierlambert

Ping @lsouai-vates it seems to be a bug, IDK if it's on XO or XCP-ng's side

lsouai-vates

@Chemikant784 Hello, and thanks for your bug report.
I'am currently asking the XO and XCP-NG team about it, and I keep you in touch when I have more information...

lsouai-vates

@stormi can you help on this subject on XCP-NG team side?

stormi

I'd start with checking the usual logs (notably xensource.log) when the issue happens.

See https://docs.xcp-ng.org/troubleshooting/log-files/

Yes, I know, getting logs about an issue getting logs. Of course, I mean checking them via CLI on XCP-ng hosts :).

Chemikant784

@stormi indeed not free of irony

peder

@stormi Any hint on what to look for?

I see these entries when the download starts but no subsequent errors or anything else that stands out when the download stalls

xapi: [ info||1520711 HTTPS 10.x.y.z->:::80|task.create D:b06a0108fbb7|taskhelper] task Xapi#getResource /host_logs_download R:8ea91ee79d9a (uuid:a-b-c-d-e) created (trackid=18e32f90af09a295c704ca6099aaef26) by task D:b06a0108fbb7
xapi: [debug||1520711 :::80||xapi_logs_download] running logs-download handler
xapi: [ info||1520711 :::80||taskhelper] task Xapi#getResource /host_logs_download R:8ea91ee79d9a forwarded (trackid=18e32f90af09a295c704ca6099aaef26)
xapi: [debug||1520711 HTTPS 10.x.y.z->:::80|Xapi#getResource /host_logs_download R:8ea91ee79d9a|xapi_logs_download] send the http headers