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    Internal error: Not_found after Vinchin backup

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    • R Offline
      rustylh
      last edited by

      I have figured out that every time Vinchin runs a full backup (Every Friday) something happens after the VM gets backed up. Today I found that 3 out of 4 of my VMs on one host had thrown some disk errors. I powered them off and attempted to migrated those 3 over from host 4 to host 3. They failed to migrated with a Internal error: Not_found message. I was able to migrate them to another host 2. I have since worked with a test VM and was able to migrate it to host 1 and host 2 but not host 3 or 4. 3 and 4 throwing that Not_found error. The weird thing is I have one VM running on host4 without issues right now. I have checked (dmesg) on host 3 and I am not seeing any storage errors. Also have VMs running on host 3 without issues. I am not sure where to go from here. Do I stop using Vinchin for backing up the VMs?

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      • olivierlambertO Online
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Hi,

        Vinchin is not support/developed by Vates, have you asked them first?

        Any reason not to use Xen Orchestra for VM backup?

        R 1 Reply Last reply Reply Quote 0
        • R Offline
          rustylh @olivierlambert
          last edited by

          My hosts are randomly losing connection with the SR with blk_update_request I/O error dev xvda. This does not happen on all host at the same time and only happens on Sundays with the additional error xcp-ng I/O error while coalescing.

          Otherwise everything works find until the next Sunday. Has anyone else experienced this?

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          • olivierlambertO Online
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            Maybe your SR is overloaded with coalesce?

            R 1 Reply Last reply Reply Quote 0
            • R Offline
              rustylh @olivierlambert
              last edited by

              Ok, thank you. Now to figure out a solution besides stopping the full VM backups. Now seeing extra disks in storage. AttachedDISKS.png . I have no idea what to do.

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              • olivierlambertO Online
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                Again, you should ask Vinchin, I have no idea what Vinchin does behind the scene. You should open a support case on their side so they can investigate 🙂

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                • R Offline
                  rustylh
                  last edited by

                  Ok, thank you. Can you tell me what I need to do about the extra disks shown?

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                  • olivierlambertO Online
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    I have no idea since I don't know what Vinchin is doing with those disks.

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                    • R Offline
                      rustylh
                      last edited by

                      Ok. Well no more Vinchin. I will not be using that any longer. However, I am a little nervous as to what xcp-ng does on Sundays for garbage collection or coalescing on those disks. Do you think I will have further issues because of that? I apologize, I just want everything cleaned up and not use Vinchin for backups.
                      Thank you

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                      • olivierlambertO Online
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        I don't mind if you use Vinchin, it's just that I cannot answer personally on "if it's normal" because I have no idea how the product works. Feel free to ask them, they might have an answer.

                        Regarding the storage issue, it's hard to tell without any log or details you have found on your end.

                        M 1 Reply Last reply Reply Quote 0
                        • M Offline
                          manilx @olivierlambert
                          last edited by

                          @olivierlambert Never heard of them so went to their site and what did I find:
                          ScreenShot 2025-07-07 at 14.13.08.png
                          ScreenShot 2025-07-07 at 14.13.18.png

                          Recommended? By whom? Gives the impression by vates.
                          And with the webinar below....

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                          • R Offline
                            rustylh
                            last edited by

                            Oh wow. I read the recommended as well. But, no more. Are there specific logs I could post to have forum take a look at. Also, I received a couple of emails regarding xoa trial. However, I tried it a long long time ago so I don't know if I can trial it again. Would xoa help look at things?

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                            • R Offline
                              rustylh
                              last edited by

                              Also. I am going to let things go for a week without VM backups via Vinchin. I have other website backups so I 'm fine. However, does xcp-ng do coalesce on Sundays any other jobs that would fail with those extra leftover disks?

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                              • olivierlambertO Online
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                Yes, Vinchin is a working backup solution on top of XCP-ng, but I cannot tell what they are doing with it exactly. I've seen a demo on backup/restore that worked, and on what I've seen back when I've been demonstrated, it worked.

                                Telling that's the recommended backup solution for XCP-ng is probably the power of marketing.

                                See https://docs.xcp-ng.org/project/ecosystem/#-vm-backup

                                It's not agentless, it requires to run something in the Dom0, IIRC.

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                                • R Offline
                                  rustylh
                                  last edited by

                                  I am going to let things go for a week without VM backups via Vinchin. I have other website backups so I'm fine. However, does xcp-ng do coalesce on Sundays any other jobs that would fail with those extra leftover disks?

                                  Also, I received a couple of emails regarding xoa trial. However, I tried it a long long time ago so I don't know if I can trial it again. Would xoa help look at things?

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                                  • olivierlambertO Online
                                    olivierlambert Vates 🪐 Co-Founder CEO
                                    last edited by

                                    Let me know in private message your registered XOA trial email so I can extend it. From XOA, you should be able to watch what's going on. Even if in theory, an XOA free will be enough

                                    R 1 Reply Last reply Reply Quote 0
                                    • R Offline
                                      rustylh @olivierlambert
                                      last edited by

                                      @olivierlambert 7cbf941b-caa7-400d-ac7d-a7a996b428cc-image.png

                                      DanpD 1 Reply Last reply Reply Quote 0
                                      • DanpD Offline
                                        Danp Pro Support Team @rustylh
                                        last edited by

                                        @rustylh Did you follow the instructions to visit the page and a cept the self-signed certificates?

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                                        • R Offline
                                          rustylh
                                          last edited by

                                          Yes

                                          DanpD 1 Reply Last reply Reply Quote 0
                                          • DanpD Offline
                                            Danp Pro Support Team @rustylh
                                            last edited by

                                            @rustylh Great! Are you now able to move beyond the error you posted above?

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