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    Cannot export OVAs

    Scheduled Pinned Locked Moved Solved
    Xen Orchestra
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    • S
      sluflyer06 @olivierlambert
      last edited by

      @olivierlambert it happens on more than more, i think i've only had 1 successfully export, all my VMs have just 1 disk and 1 network, some are windows and some are linux. I'm happy to provide/submit anything that helps you guys out.

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      • olivierlambertO
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        If you can find any common thing about the failing VM, that might be useful. The challenge for us is to be able to reproduce the issue so we can find what's causing the problem

        S 1 Reply Last reply Reply Quote 0
        • S
          sluflyer06 @olivierlambert
          last edited by sluflyer06

          @olivierlambert the only thing i'm really noticing outwardly is that the only VM's that will export have much smaller drive sizes than the rest. The 3 that will export have 20GB or less drive size, the others are as you see, larger, but not really big. XO-proxy is built on the same ubuntu server build as my plex VM so its not just a windows vs linux thing.
          df7211fc-5f85-47ab-bb28-fb53a67e040f-image.png

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          • olivierlambertO
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            That's already a clue 🙂

            tjkreidlT 1 Reply Last reply Reply Quote 0
            • tjkreidlT
              tjkreidl Ambassador @olivierlambert
              last edited by tjkreidl

              @olivierlambert Do you need at least as much free space on the SR (in particular, if the VM running) as there is storage space for this to work?

              S 1 Reply Last reply Reply Quote 0
              • S
                sluflyer06 @tjkreidl
                last edited by

                @tjkreidl FWIW my SR is low utilization
                cf158fe6-e955-43b2-98fc-77fa230a2021-image.png

                tjkreidlT 1 Reply Last reply Reply Quote 0
                • olivierlambertO
                  olivierlambert Vates 🪐 Co-Founder CEO
                  last edited by

                  We need to try internally on "larger" VMs if we can reproduce the issue 🙂

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                  • tjkreidlT
                    tjkreidl Ambassador @sluflyer06
                    last edited by tjkreidl

                    @sluflyer06 Ah, definitely probably not the issue!

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                    • olivierlambertO
                      olivierlambert Vates 🪐 Co-Founder CEO
                      last edited by

                      Tomorrow @Darkbeldin could you try to export a VM with a disk bigger than 25GiB in OVA? (on XOA latest). Thanks!

                      DarkbeldinD 1 Reply Last reply Reply Quote 0
                      • DarkbeldinD
                        Darkbeldin Vates 🪐 Pro Support Team @olivierlambert
                        last edited by

                        @olivierlambert Trying it now I keep you updated

                        1 Reply Last reply Reply Quote 1
                        • S
                          sluflyer06
                          last edited by

                          I tried an export on Edge (vs chrome), it got to 475MB before it failed, which is further than it gets in chrome...doesn't seem very helpful though.

                          tjkreidlT 1 Reply Last reply Reply Quote 0
                          • tjkreidlT
                            tjkreidl Ambassador @sluflyer06
                            last edited by

                            @sluflyer06 Any details in any of the logs?

                            S 1 Reply Last reply Reply Quote 0
                            • S
                              sluflyer06 @tjkreidl
                              last edited by

                              @tjkreidl if you can do me a favor and paste the path to the various logs to look at, i'm happy to, just not sure the right places to make sure i catch

                              i just tried firefox as well, exports at about 1.4MB/s for about 440MB and then beings to slowly slow down until it hits 0 and then fails

                              tjkreidlT 1 Reply Last reply Reply Quote 0
                              • tjkreidlT
                                tjkreidl Ambassador @sluflyer06
                                last edited by

                                @sluflyer06 Storage I/O logs should go to /var/log/SMlog if I recall correctly.

                                DarkbeldinD S 3 Replies Last reply Reply Quote 0
                                • DarkbeldinD
                                  Darkbeldin Vates 🪐 Pro Support Team @tjkreidl
                                  last edited by

                                  @tjkreidl After around 1 hour I'm still exporting on my side
                                  a7f5ddc4-95ef-4518-a5a1-f92feb8d1192-image.png

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                                  • S
                                    sluflyer06 @tjkreidl
                                    last edited by

                                    @tjkreidl not seeing anything, it looks like the same text repeated more or less through the log over the hours i manually scrolled through and tried some searches.

                                    I searched for W(w)arn, W)warning, (E)error

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                                    • S
                                      sluflyer06 @tjkreidl
                                      last edited by sluflyer06

                                      @tjkreidl http vs https? How are you exporting with http? The URL I get is https, i tried manually changing that to http but that didn't work

                                      I also tried from a W10 VM and Ubuntu desktop VM, same results.

                                      1 Reply Last reply Reply Quote 0
                                      • S
                                        sluflyer06
                                        last edited by olivierlambert

                                        @olivierlambert

                                        Dec  8 09:43:34 xen-730xd xapi: [error||1163154 HTTP 10.10.10.40->:::80|[XO] Exporting content of VDI KASM Disk R:1716c671a4c2|vhd_tool_wrapper] vhd-tool failed, returning VDI_IO_ERROR
Dec  8 09:43:34 xen-730xd xapi: [error||1163154 HTTP 10.10.10.40->:::80|[XO] Exporting content of VDI KASM Disk R:1716c671a4c2|vhd_tool_wrapper] vhd-tool output: vhd-tool: internal error, uncaught exception:\x0A          Unix.Unix_error(Unix.ECONNRESET, "write", "")\x0A          \x0A

Dec  8 09:43:35 xen-730xd xapi: [debug||1163154 HTTP 10.10.10.40->:::80|[XO] Exporting content of VDI KASM Disk R:1716c671a4c2|taskhelper] the status of R:1716c671a4c2 is failure; cannot set it to `failure
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] [XO] Exporting content of VDI KASM Disk R:1716c671a4c2 failed with exception Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] Raised Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 1/13 xapi Raised at file ocaml/xapi/vhd_tool_wrapper.ml, line 77
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 2/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 3/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 35
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 4/13 xapi Called from file ocaml/xapi/export_raw_vdi.ml, line 50
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 5/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 6/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 35
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 7/13 xapi Called from file ocaml/xapi/export_raw_vdi.ml, line 90
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 8/13 xapi Called from file ocaml/xapi/export_raw_vdi.ml, line 116
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 9/13 xapi Called from file ocaml/xapi/server_helpers.ml, line 101
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 10/13 xapi Called from file ocaml/xapi/server_helpers.ml, line 122
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 11/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 12/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 35
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 13/13 xapi Called from file lib/backtrace.ml, line 177
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace]
Dec  8 09:43:35 xen-730xd xapi: [debug||1164861 /var/lib/xcp/xapi||dummytaskhelper] task dispatch:session.logout D:29e6026e7e06 created by task D:d1b3995b0263
Dec  8 09:43:35 xen-730xd xapi: [ info||1164861 /var/lib/xcp/xapi|session.logout D:7523bcca94fa|xapi_session] Session.destroy trackid=c968b6dc084a017a6452cb2381301d9d
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] VDI.export_raw_vdi D:d1b3995b0263 failed with exception Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] Raised Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 1/13 xapi Raised at file lib/debug.ml, line 227
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 2/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 3/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 35
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 4/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 5/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 35
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 6/13 xapi Called from file ocaml/xapi/xapi_http.ml, line 201
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 7/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 8/13 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 35
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace]
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] VDI.export_raw_vdi D:14ad56338491 failed with exception Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] Raised Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace] 1/1 xapi Raised at file (Thread 1163154 has no backtrace table. Was with_backtraces called?, line 0
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||backtrace]
Dec  8 09:43:35 xen-730xd xapi: [error||1163154 :::80||xapi_http] Unhandled Api_errors.Server_error(VDI_IO_ERROR, [ Device I/O errors ])
Dec  8 09:43:35 xen-730xd xapi: [debug||515 ||xenops] Event on VM bb987a49-84c2-40f5-b979-bd1c84d733c6; resident_here = true
Dec  8 09:43:35 xen-730xd xapi: [debug||515 ||dummytaskhelper] task timeboxed_rpc D:fb413298ca81 created by task D:8f9e0052bcc3
Dec  8 09:43:35 xen-730xd xapi: [debug||1164862 /var/lib/xcp/xapi||dummytaskhelper] task dispatch:event.from D:9e1155c8ead5 created by task D:8f9e0052bcc3
Dec  8 09:43:39 xen-730xd xapi: [debug||1164863 HTTP 10.10.10.40->:::80|session.login_with_password D:f8a89f148638|xapi_session] Success: local auth, user root from HTTP request from Internet with User-Agent: unknown
Dec  8 09:43:39 xen-730xd xapi: [ info||1164863 HTTP 10.10.10.40->:::80|session.login_with_password D:f8a89f148638|xapi_session] Session.create trackid=ee78e2f6b58e76414d999de124ea2a35 pool=false uname=root originator= is_local_superuser=true auth_user_sid= parent=trackid=9834f5af41c964e225f24279aefe4e49
Dec  8 09:43:39 xen-730xd xapi: [debug||1164864 /var/lib/xcp/xapi||dummytaskhelper] task dispatch:pool.get_all D:cd6ae8df6525 created by task D:f8a89f148638
Dec  8 09:43:39 xen-730xd xapi: [debug||1164868 :::80||api_effect] pool.add_to_other_config
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 HTTP 10.10.10.40->:::80|pool.add_to_other_config D:096f5b4f5c05|sql] Duplicate key in set or map: table pool; field other_config; ref OpaqueRef:95f6dc30-a79e-44c0-8aaa-bbde3a47f2f4; key xo:clientInfo:a1fa4c05-e866-50dd-1254-c1edfe2615ec
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] pool.add_to_other_config D:096f5b4f5c05 failed with exception Db_exn.Duplicate_key("pool", "other_config", "OpaqueRef:95f6dc30-a79e-44c0-8aaa-bbde3a47f2f4", "xo:clientInfo:a1fa4c05-e866-50dd-1254-c1edfe2615ec")
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] Raised Db_exn.Duplicate_key("pool", "other_config", "OpaqueRef:95f6dc30-a79e-44c0-8aaa-bbde3a47f2f4", "xo:clientInfo:a1fa4c05-e866-50dd-1254-c1edfe2615ec")
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 1/8 xapi Raised at file ocaml/database/db_cache_impl.ml, line 316
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 2/8 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 3/8 xapi Called from file ocaml/xapi/rbac.ml, line 233
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 4/8 xapi Called from file ocaml/xapi/server_helpers.ml, line 101
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 5/8 xapi Called from file ocaml/xapi/server_helpers.ml, line 122
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 6/8 xapi Called from file lib/xapi-stdext-pervasives/pervasiveext.ml, line 24
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 7/8 xapi Called from file map.ml, line 135
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace] 8/8 xapi Called from file src/sexp_conv.ml, line 156
Dec  8 09:43:39 xen-730xd xapi: [error||1164868 :::80||backtrace]
                                        S 1 Reply Last reply Reply Quote 0
                                        • olivierlambertO
                                          olivierlambert Vates 🪐 Co-Founder CEO
                                          last edited by

                                          Hmm might be unrelated to XO.

                                          Can you export the VM in XVA?

                                          1 Reply Last reply Reply Quote 0
                                          • DarkbeldinD
                                            Darkbeldin Vates 🪐 Pro Support Team
                                            last edited by

                                            Apparently the download failed on my side I think recreating the file after download.
                                            I will retry tomorrow.

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