MESSAGE_METHOD_UNKNOWN(OpaqueRef:***.get_record)
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Sounds like a bug to me. Does it also occur if you run a backup on a new job instead of an existing one?
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It happens in both situations. If I run a new backup job, I get that error on most VMs, on other I get "write ECONNRESET" error.
The strange thing is that the schedulet delta backups on the same storage worked without issues.
There seems to be a problem with Disaster Recovery backups.. And it all happened after I updated to the latest master commit and restarting.. -
There are a few things that you could try --
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Try to locate the problematic commit using
git bisect. See this post for more details. -
Try to replicate the problem using XOA. I'm sure @olivierlambert would extend your trial if needed. Just ask nicely.
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Build a new XO VM and retest to see if the problem persists.
FWIW, I ran a DR backup on a single VM the other day and it worked as expected. In my case, the source and destination SR was the same.
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I was getting this same error for full backups, updated to latest version in our lab when doing full backups. I updated to the latest commit db99a and the problem was solved.
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@lawrencesystems Iām already at the latest commit
Thanks anyway
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@runfi85
Are you using this https://github.com/ronivay/XenOrchestraInstallerUpdater to do the builds and if so have you pulled the latest as that also has some recent updates for the build. -
@lawrencesystems yes Iām using that bash script and the build is up to date to the latest commit
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I was getting the same thing, after updating to the latest XO the issue was resolved. I will note my 8.3 beta system did not have this problem. Only our production 8.2 servers in the office.
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XO is updated and rebooted, but still getting the same error:
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Hello, I updated XO to the latest commit 7af08 but still getting the same error.
Is this really happening only to me?
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Seems like, yes. That's why I bet on a build issue on environment issue on your side. Please try to build it following our documentation, from a fresh folder to be sure you are directly on the latest commit (you can check that in the About view)
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@olivierlambert Done but still not working. Any way to install a trial of xenorchestra to troubleshoot the problem?
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I think I found the issue, it seems that xen cannot connect to the SMB Storagebox used for backup destination. I need to investigate further, thank you
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Let me know if you need a free XOA trial
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Thank you @olivierlambert, after disconnecting and recreating the SMB Storage I could successfully complete the full backup.
Just one note: I suggest to show more detailed errors, for example: "backup error, Target SR not working" -
I'm not sure it's trivial. In which state was your BR/remote in Settings/remote before removing it? Because if it's still view as connected, it's hard to know the real problem. If you can reproduce, that would be helpful.
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@olivierlambert it was connected, but when trying to rescan the virtual disks I got an error, I tried to disconnect and could not reconnect the servers.
Maybe you could test the Target SR before starting the backup and check if is reachable? -
Please try to reproduce the issue first, we won't change the code behavior on assumptions
