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    failed backups don't send email

    Scheduled Pinned Locked Moved Backup
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    • AtaxyaNetworkA
      AtaxyaNetwork Ambassador @manilx
      last edited by

      @manilx Hi,

      Are you on XOA (latest or stable), or from sources (which commit) ?

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        manilx @AtaxyaNetwork
        last edited by

        @AtaxyaNetwork Sorry, XO Master, commit 80e72.
        This has not been working for a while.

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          ph7
          last edited by

          I did get an alert on may 3:rd
          Also on 80e72

          ec2f55e6-f48c-4785-a095-d6c3dbf4e24e-image.png

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            ph7 @ph7
            last edited by

            I read someware that it was some problem if You where using gmail as a relay

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              manilx @ph7
              last edited by

              @ph7 Not working here.

              Test email is sent so email config is fine. Backups have:

              ScreenShot 2025-05-05 at 10.25.09.png

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                manilx @ph7
                last edited by

                @ph7 I'm using gmail BUT test email works just fine.

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                  ph7 @manilx
                  last edited by

                  @manilx
                  https://xcp-ng.org/forum/topic/10793/transport-email-plugin-oauth-for-gmail

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                    ph7 @ph7
                    last edited by

                    Skip and failure here too

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                      manilx @ph7
                      last edited by

                      @ph7 Well, why does the test email from the plugin config work just fine? Doesn't make any sense.

                      Anyway changed to Protonmail smtp server, so will see how this goes.

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                        manilx @manilx
                        last edited by

                        @manilx Whatever I have set in the email settings, test emails are sent/received BUT backup failure emails are never sent!
                        This feature is broken. Using XO, currently at Master, commit b9fc6 but this has not been working for a long time here.

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                        • olivierlambertO
                          olivierlambert Vates 🪐 Co-Founder CEO
                          last edited by

                          Hmm that's weird, we need to check it internally. Ping @lsouai-vates

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                          • lsouai-vatesL
                            lsouai-vates Vates 🪐 Product team @olivierlambert
                            last edited by

                            @olivierlambert @manilx and @ph7 we have an issue in github about it: https://github.com/vatesfr/xen-orchestra/issues/8544

                            So we will handle it 🙂

                            Thanks for your bug report!

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                              manilx @lsouai-vates
                              last edited by manilx

                              @lsouai-vates Great! I was getting crazy about this, searching for the problem on my end....

                              But the Github issue is a different problem. I only have one pool 2 hosts. And I NEVER get any email when the backup fails.

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                              • lsouai-vatesL
                                lsouai-vates Vates 🪐 Product team @manilx
                                last edited by

                                @manilx I checked with XO team, can you check you config? They made some test and it works on their side...

                                An example that can help you
                                1f130452-d087-40a4-bb3d-ea2597fcc944-image.png

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                                • lsouai-vatesL
                                  lsouai-vates Vates 🪐 Product team @manilx
                                  last edited by

                                  @manilx anyway, don't hesitate to open your own github issue if needed...

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                                    manilx @lsouai-vates
                                    last edited by

                                    @lsouai-vates ScreenShot 2025-05-13 at 11.02.16.png

                                    Not working. Again: the test email is sent and received just fine! The settings here are not the issue.

                                    The issue is that the backup process does not send the email if it fails.

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                                    • lsouai-vatesL
                                      lsouai-vates Vates 🪐 Product team @manilx
                                      last edited by

                                      @manilx @florent do you have an idea on what can be broken there...?

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                                        manilx @lsouai-vates
                                        last edited by

                                        @lsouai-vates P.S. This HAS been working a while ago!!
                                        I just noticed that it broke when there was a backup job, which had an error and I didn't receive an email. So I can't say when the issue started.

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