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    failed backups don't send email

    Scheduled Pinned Locked Moved Backup
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    • M Offline
      manilx @ph7
      last edited by

      @ph7 Well, why does the test email from the plugin config work just fine? Doesn't make any sense.

      Anyway changed to Protonmail smtp server, so will see how this goes.

      M 1 Reply Last reply Reply Quote 0
      • M Offline
        manilx @manilx
        last edited by

        @manilx Whatever I have set in the email settings, test emails are sent/received BUT backup failure emails are never sent!
        This feature is broken. Using XO, currently at Master, commit b9fc6 but this has not been working for a long time here.

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        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          Hmm that's weird, we need to check it internally. Ping @lsouai-vates

          lsouai-vatesL 1 Reply Last reply Reply Quote 0
          • lsouai-vatesL Offline
            lsouai-vates Vates 🪐 XO Team @olivierlambert
            last edited by

            @olivierlambert @manilx and @ph7 we have an issue in github about it: https://github.com/vatesfr/xen-orchestra/issues/8544

            So we will handle it 🙂

            Thanks for your bug report!

            Dercni created this issue in vatesfr/xen-orchestra

            open Email Backup Report Identification #8544

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            • M Offline
              manilx @lsouai-vates
              last edited by manilx

              @lsouai-vates Great! I was getting crazy about this, searching for the problem on my end....

              But the Github issue is a different problem. I only have one pool 2 hosts. And I NEVER get any email when the backup fails.

              lsouai-vatesL 2 Replies Last reply Reply Quote 0
              • lsouai-vatesL Offline
                lsouai-vates Vates 🪐 XO Team @manilx
                last edited by

                @manilx I checked with XO team, can you check you config? They made some test and it works on their side...

                An example that can help you
                1f130452-d087-40a4-bb3d-ea2597fcc944-image.png

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                • lsouai-vatesL Offline
                  lsouai-vates Vates 🪐 XO Team @manilx
                  last edited by

                  @manilx anyway, don't hesitate to open your own github issue if needed...

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                  • M Offline
                    manilx @lsouai-vates
                    last edited by

                    @lsouai-vates ScreenShot 2025-05-13 at 11.02.16.png

                    Not working. Again: the test email is sent and received just fine! The settings here are not the issue.

                    The issue is that the backup process does not send the email if it fails.

                    lsouai-vatesL 1 Reply Last reply Reply Quote 0
                    • lsouai-vatesL Offline
                      lsouai-vates Vates 🪐 XO Team @manilx
                      last edited by

                      @manilx @florent do you have an idea on what can be broken there...?

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                      • M Offline
                        manilx @lsouai-vates
                        last edited by

                        @lsouai-vates P.S. This HAS been working a while ago!!
                        I just noticed that it broke when there was a backup job, which had an error and I didn't receive an email. So I can't say when the issue started.

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