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    MESSAGE_METHOD_UNKNOWN(OpaqueRef:***.get_record)

    Scheduled Pinned Locked Moved Backup
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    • R Offline
      runfi85
      last edited by runfi85

      Hello, I'm getting this error on all VMs when performing Disaster Recovery backups:

      MESSAGE_METHOD_UNKNOWN(OpaqueRef:**.get_record)

      Xen Orchestra, commit 397b5

      Any idea on how to fix?

      This is the log:

      {
        "data": {
          "mode": "full",
          "reportWhen": "failure"
        },
        "id": "1698890700010",
        "jobId": "9f441dce-7958-40d2-aae3-29b766d1243b",
        "jobName": "Storagebox Disaster",
        "message": "backup",
        "scheduleId": "30c84164-3160-4815-b410-83afeba41017",
        "start": 1698890700010,
        "status": "failure",
        "infos": [
          {
            "data": {
              "vms": [
                "4d7bdab9-6dfb-ffa1-0406-40020bee684d",
                "cad95f19-9d95-3ee6-3f9f-6d3c98bdd4e8",
                "72174926-0838-bda0-d5d4-9b068d99e2aa",
                "f466978f-a1fb-563e-32e8-e4b58cd0169e",
                "7fc2308c-6d2e-f69c-d438-effd22ed9c81",
                "86cbb60b-3ca0-3926-2271-3902331a8e70",
                "cdf6caea-d1c6-8333-36e0-6d9ac8cc93dd",
                "da1a59d4-4819-ed68-e6e5-a1e9f6f0cc6f",
                "afd32541-6d76-1a65-1c5d-ba2855a6702e",
                "94d347c3-9063-2cd7-6987-0456cd442e5f",
                "cb0e7620-db90-976a-ca3b-8808c289d54c",
                "59438cc2-3bb8-8623-9f4c-2eb4365bc39f",
                "5b520481-a3fc-d013-37d6-0f5dff1cebf5",
                "06120d6f-d165-829f-04c8-9fadc7dc75d2",
                "c983c7d7-9658-ec4f-6786-111d29975934"
              ]
            },
            "message": "vms"
          }
        ],
        "tasks": [
          {
            "data": {
              "type": "VM",
              "id": "72174926-0838-bda0-d5d4-9b068d99e2aa",
              "name_label": "****"
            },
            "id": "1698890702044",
            "message": "backup VM",
            "start": 1698890702044,
            "status": "failure",
            "tasks": [
              {
                "id": "1698890702209",
                "message": "snapshot",
                "start": 1698890702209,
                "status": "success",
                "end": 1698890705340,
                "result": "6537604f-2111-f5fe-b918-43c42b4e77ba"
              }
            ],
            "end": 1698891009530,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:e3da8cce-bb6c-413c-b066-2ea2077cc309.get_record"
              ],
              "call": {
                "method": "OpaqueRef:e3da8cce-bb6c-413c-b066-2ea2077cc309.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:e3da8cce-bb6c-413c-b066-2ea2077cc309.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:e3da8cce-bb6c-413c-b066-2ea2077cc309.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "4d7bdab9-6dfb-ffa1-0406-40020bee684d",
              "name_label": "****"
            },
            "id": "1698890702048",
            "message": "backup VM",
            "start": 1698890702048,
            "status": "failure",
            "tasks": [
              {
                "id": "1698890702219",
                "message": "snapshot",
                "start": 1698890702219,
                "status": "success",
                "end": 1698890735178,
                "result": "13a3f078-b161-5224-3ca0-c2a46878a83a"
              }
            ],
            "end": 1698891065195,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:655b1c37-815e-4926-b07d-000129b56489.get_record"
              ],
              "call": {
                "method": "OpaqueRef:655b1c37-815e-4926-b07d-000129b56489.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:655b1c37-815e-4926-b07d-000129b56489.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:655b1c37-815e-4926-b07d-000129b56489.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "86cbb60b-3ca0-3926-2271-3902331a8e70",
              "name_label": "****"
            },
            "id": "1698890702051",
            "message": "backup VM",
            "start": 1698890702051,
            "status": "failure",
            "tasks": [
              {
                "id": "1698890702238",
                "message": "snapshot",
                "start": 1698890702238,
                "status": "success",
                "end": 1698890735797,
                "result": "b21bbd4b-3f1d-acc0-e0e0-35d9bb51a728"
              }
            ],
            "end": 1698891066450,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:44a99aaf-16d0-416f-b177-b500ebcfb25e.get_record"
              ],
              "call": {
                "method": "OpaqueRef:44a99aaf-16d0-416f-b177-b500ebcfb25e.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:44a99aaf-16d0-416f-b177-b500ebcfb25e.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:44a99aaf-16d0-416f-b177-b500ebcfb25e.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "f466978f-a1fb-563e-32e8-e4b58cd0169e",
              "name_label": "****"
            },
            "id": "1698890702053",
            "message": "backup VM",
            "start": 1698890702053,
            "status": "failure",
            "tasks": [
              {
                "id": "1698890702236",
                "message": "snapshot",
                "start": 1698890702236,
                "status": "success",
                "end": 1698890716113,
                "result": "6fddc099-c323-7b4a-341b-86d7afd0fa3e"
              }
            ],
            "end": 1698891020133,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:edb46d53-d5fa-45c0-bb61-9dc1fa8db4e5.get_record"
              ],
              "call": {
                "method": "OpaqueRef:edb46d53-d5fa-45c0-bb61-9dc1fa8db4e5.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:edb46d53-d5fa-45c0-bb61-9dc1fa8db4e5.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:edb46d53-d5fa-45c0-bb61-9dc1fa8db4e5.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "7fc2308c-6d2e-f69c-d438-effd22ed9c81",
              "name_label": "****"
            },
            "id": "1698890702055",
            "message": "backup VM",
            "start": 1698890702055,
            "status": "failure",
            "tasks": [
              {
                "id": "1698890702233",
                "message": "snapshot",
                "start": 1698890702233,
                "status": "success",
                "end": 1698890718218,
                "result": "ffd53d52-283a-8d9b-f371-4e5f6209cfe6"
              }
            ],
            "end": 1698891020416,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:29a032fd-a09b-4a64-9298-3e15839d68d0.get_record"
              ],
              "call": {
                "method": "OpaqueRef:29a032fd-a09b-4a64-9298-3e15839d68d0.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:29a032fd-a09b-4a64-9298-3e15839d68d0.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:29a032fd-a09b-4a64-9298-3e15839d68d0.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "cad95f19-9d95-3ee6-3f9f-6d3c98bdd4e8",
              "name_label": "****"
            },
            "id": "1698890702058",
            "message": "backup VM",
            "start": 1698890702058,
            "status": "failure",
            "tasks": [
              {
                "id": "1698890702241",
                "message": "snapshot",
                "start": 1698890702241,
                "status": "success",
                "end": 1698890707700,
                "result": "28830ab8-c01a-19b8-3e58-832e884b96f4"
              }
            ],
            "end": 1698891009810,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:8bebf11b-341a-4764-9ec4-e7e68eb23510.get_record"
              ],
              "call": {
                "method": "OpaqueRef:8bebf11b-341a-4764-9ec4-e7e68eb23510.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:8bebf11b-341a-4764-9ec4-e7e68eb23510.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:8bebf11b-341a-4764-9ec4-e7e68eb23510.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "cdf6caea-d1c6-8333-36e0-6d9ac8cc93dd",
              "name_label": "****"
            },
            "id": "1698891009694",
            "message": "backup VM",
            "start": 1698891009694,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891009858",
                "message": "snapshot",
                "start": 1698891009858,
                "status": "success",
                "end": 1698891012615,
                "result": "b618be27-9093-60c5-bfaa-d0fd3b3b0842"
              }
            ],
            "end": 1698891324856,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:114acf72-8041-4d0c-8d50-08ef618988e3.get_record"
              ],
              "call": {
                "method": "OpaqueRef:114acf72-8041-4d0c-8d50-08ef618988e3.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:114acf72-8041-4d0c-8d50-08ef618988e3.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:114acf72-8041-4d0c-8d50-08ef618988e3.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "da1a59d4-4819-ed68-e6e5-a1e9f6f0cc6f",
              "name_label": "****"
            },
            "id": "1698891009973",
            "message": "backup VM",
            "start": 1698891009973,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891010135",
                "message": "snapshot",
                "start": 1698891010135,
                "status": "success",
                "end": 1698891026022,
                "result": "5eed3e6a-08c3-5474-93e5-457e237ef071"
              }
            ],
            "end": 1698891328077,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:6c05679b-0e83-4bae-83da-7d8685c28976.get_record"
              ],
              "call": {
                "method": "OpaqueRef:6c05679b-0e83-4bae-83da-7d8685c28976.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:6c05679b-0e83-4bae-83da-7d8685c28976.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:6c05679b-0e83-4bae-83da-7d8685c28976.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "afd32541-6d76-1a65-1c5d-ba2855a6702e",
              "name_label": "****"
            },
            "id": "1698891020293",
            "message": "backup VM",
            "start": 1698891020293,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891020454",
                "message": "snapshot",
                "start": 1698891020454,
                "status": "success",
                "end": 1698891023021,
                "result": "cbf916c4-a155-2a7a-eda8-fe9571e46713"
              }
            ],
            "end": 1698891325190,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:910ff948-ca0a-4723-bf5e-5302c44cca2b.get_record"
              ],
              "call": {
                "method": "OpaqueRef:910ff948-ca0a-4723-bf5e-5302c44cca2b.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:910ff948-ca0a-4723-bf5e-5302c44cca2b.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:910ff948-ca0a-4723-bf5e-5302c44cca2b.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "94d347c3-9063-2cd7-6987-0456cd442e5f",
              "name_label": "****"
            },
            "id": "1698891020577",
            "message": "backup VM",
            "start": 1698891020577,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891020738",
                "message": "snapshot",
                "start": 1698891020738,
                "status": "success",
                "end": 1698891023355,
                "result": "78bc2b31-2877-e096-dffc-75718f4f09c3"
              }
            ],
            "end": 1698891325468,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:5d8e7f9c-0835-47a9-bc36-d3be67aabc9f.get_record"
              ],
              "call": {
                "method": "OpaqueRef:5d8e7f9c-0835-47a9-bc36-d3be67aabc9f.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:5d8e7f9c-0835-47a9-bc36-d3be67aabc9f.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:5d8e7f9c-0835-47a9-bc36-d3be67aabc9f.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "cb0e7620-db90-976a-ca3b-8808c289d54c",
              "name_label": "****"
            },
            "id": "1698891065356",
            "message": "backup VM",
            "start": 1698891065356,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891065517",
                "message": "snapshot",
                "start": 1698891065517,
                "status": "success",
                "end": 1698891084712,
                "result": "a7ad4f4e-d1c8-390f-6206-9a791c3943ae"
              }
            ],
            "end": 1698891409616,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:d87de5f6-0027-4203-a244-614c9d042093.get_record"
              ],
              "call": {
                "method": "OpaqueRef:d87de5f6-0027-4203-a244-614c9d042093.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:d87de5f6-0027-4203-a244-614c9d042093.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:d87de5f6-0027-4203-a244-614c9d042093.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "59438cc2-3bb8-8623-9f4c-2eb4365bc39f",
              "name_label": "****"
            },
            "id": "1698891066609",
            "message": "backup VM",
            "start": 1698891066609,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891066772",
                "message": "snapshot",
                "start": 1698891066772,
                "status": "success",
                "end": 1698891069281,
                "result": "9fee6fb8-e342-4b58-91d1-bfbf140b6189"
              }
            ],
            "end": 1698891379291,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:7541c09f-8730-4f5b-8b94-22fd8bbea85a.get_record"
              ],
              "call": {
                "method": "OpaqueRef:7541c09f-8730-4f5b-8b94-22fd8bbea85a.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:7541c09f-8730-4f5b-8b94-22fd8bbea85a.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:7541c09f-8730-4f5b-8b94-22fd8bbea85a.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "5b520481-a3fc-d013-37d6-0f5dff1cebf5",
              "name_label": "****"
            },
            "id": "1698891325016",
            "message": "backup VM",
            "start": 1698891325016,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891325178",
                "message": "snapshot",
                "start": 1698891325178,
                "status": "success",
                "end": 1698891328019,
                "result": "364b13b2-8a33-fc0f-ddba-a49a911ed4f5"
              }
            ],
            "end": 1698891631241,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:4e579976-0948-40ae-a1be-ede5a1f33914.get_record"
              ],
              "call": {
                "method": "OpaqueRef:4e579976-0948-40ae-a1be-ede5a1f33914.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:4e579976-0948-40ae-a1be-ede5a1f33914.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:4e579976-0948-40ae-a1be-ede5a1f33914.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
          },
          {
            "data": {
              "type": "VM",
              "id": "06120d6f-d165-829f-04c8-9fadc7dc75d2",
              "name_label": "****"
            },
            "id": "1698891325351",
            "message": "backup VM",
            "start": 1698891325351,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891325510",
                "message": "snapshot",
                "start": 1698891325510,
                "status": "success",
                "end": 1698891341349,
                "result": "8a0ff4f0-d4c2-380a-f594-0a1e375d5d79"
              }
            ],
            "end": 1698891653968,
            "result": {
              "code": "MESSAGE_METHOD_UNKNOWN",
              "params": [
                "OpaqueRef:69f8c085-d273-476f-95b0-6a31e18fd745.get_record"
              ],
              "call": {
                "method": "OpaqueRef:69f8c085-d273-476f-95b0-6a31e18fd745.get_record",
                "params": [
                  null
                ]
              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:69f8c085-d273-476f-95b0-6a31e18fd745.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:69f8c085-d273-476f-95b0-6a31e18fd745.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
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              "type": "VM",
              "id": "c983c7d7-9658-ec4f-6786-111d29975934",
              "name_label": "****"
            },
            "id": "1698891325630",
            "message": "backup VM",
            "start": 1698891325630,
            "status": "failure",
            "tasks": [
              {
                "id": "1698891326105",
                "message": "snapshot",
                "start": 1698891326105,
                "status": "success",
                "end": 1698891329295,
                "result": "bb58cb50-a6e3-b4e7-b86e-e787c1331294"
              }
            ],
            "end": 1698891631522,
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                "OpaqueRef:02da652b-b8c5-46b0-ad7c-f58707334b1c.get_record"
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                "method": "OpaqueRef:02da652b-b8c5-46b0-ad7c-f58707334b1c.get_record",
                "params": [
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              },
              "message": "MESSAGE_METHOD_UNKNOWN(OpaqueRef:02da652b-b8c5-46b0-ad7c-f58707334b1c.get_record)",
              "name": "XapiError",
              "stack": "XapiError: MESSAGE_METHOD_UNKNOWN(OpaqueRef:02da652b-b8c5-46b0-ad7c-f58707334b1c.get_record)\n    at XapiError.wrap (/root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/_XapiError.js:21:12)\n    at /root/xen-orchestra/xo-builds/xen-orchestra-202310261457/packages/xen-api/dist/transports/json-rpc.js:36:30\n    at process.processTicksAndRejections (node:internal/process/task_queues:95:5)"
            }
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        ],
        "end": 1698891653968
      }
      
      1 Reply Last reply Reply Quote 0
      • olivierlambertO Offline
        olivierlambert Vates πŸͺ Co-Founder CEO
        last edited by olivierlambert

        Hi,

        Your XO is NOT UP TO DATE. The bug has been fixed since. It's not against you, but I spend a more than reasonable amount of time to point people to this page of our documentation:

        https://xen-orchestra.com/docs/community.html#report-a-bug

        278aaa2c-a3c2-49e8-bca3-1102080cb3b6-image.png

        If nobody make that effort to read this before opening a thread, everyone is losing time in the end. You MUST keep your XO on latest master commit before reporting any bug.

        We improved our UI to make it more clear now in the About section (you'll enjoy this improvement by being in the latest commit) πŸ™‚

        R 1 Reply Last reply Reply Quote 1
        • R Offline
          runfi85 @olivierlambert
          last edited by

          Dear @olivierlambert I updated many times in the last 2 weeks and the problem persist.
          The master changes so frequently that it's hard to keep it updated.
          Anyway I will try to update now and run again the backup and let you know.

          1 Reply Last reply Reply Quote 0
          • olivierlambertO Offline
            olivierlambert Vates πŸͺ Co-Founder CEO
            last edited by

            If you updated before creating this thread, you would have see it working… "It's moving too fast": use XOA if you want an easier solution to stay up to date πŸ™‚

            R 1 Reply Last reply Reply Quote 0
            • R Offline
              runfi85 @olivierlambert
              last edited by

              @olivierlambert XOA it's too expensive.. πŸ˜•

              1 Reply Last reply Reply Quote 0
              • olivierlambertO Offline
                olivierlambert Vates πŸͺ Co-Founder CEO
                last edited by

                Then don't complain to keep up on master before reporting a bug. You can't have both πŸ™‚

                R 1 Reply Last reply Reply Quote 0
                • R Offline
                  runfi85 @olivierlambert
                  last edited by

                  After updating and restarting xo server I get this error: no opaque ref found

                  Attaching log file

                  xa-error-backup.txt

                  1 Reply Last reply Reply Quote 0
                  • olivierlambertO Offline
                    olivierlambert Vates πŸͺ Co-Founder CEO
                    last edited by

                    Because your XO isn't connected anymore to the pool when you started the backup.

                    R 1 Reply Last reply Reply Quote 0
                    • R Offline
                      runfi85 @olivierlambert
                      last edited by

                      No, that's not the problem. XO can reach the servers without problems, I see the list of VMs

                      What else could be?

                      R 1 Reply Last reply Reply Quote 0
                      • R Offline
                        runfi85 @runfi85
                        last edited by runfi85

                        Any suggestion??

                        DELTA Backups are working without any problem, Disaster Recovery backups are giving Error: no opaque ref found

                        R 1 Reply Last reply Reply Quote 0
                        • DanpD Offline
                          Danp Pro Support Team
                          last edited by

                          Sounds like a bug to me. Does it also occur if you run a backup on a new job instead of an existing one?

                          1 Reply Last reply Reply Quote 0
                          • R Offline
                            runfi85 @runfi85
                            last edited by

                            It happens in both situations. If I run a new backup job, I get that error on most VMs, on other I get "write ECONNRESET" error.
                            The strange thing is that the schedulet delta backups on the same storage worked without issues.
                            There seems to be a problem with Disaster Recovery backups.. And it all happened after I updated to the latest master commit and restarting..

                            1 Reply Last reply Reply Quote 0
                            • DanpD Offline
                              Danp Pro Support Team
                              last edited by

                              There are a few things that you could try --

                              • Try to locate the problematic commit using git bisect. See this post for more details.

                              • Try to replicate the problem using XOA. I'm sure @olivierlambert would extend your trial if needed. Just ask nicely. πŸ˜‰
                                .

                              • Build a new XO VM and retest to see if the problem persists.

                              FWIW, I ran a DR backup on a single VM the other day and it worked as expected. In my case, the source and destination SR was the same.

                              lawrencesystemsL 1 Reply Last reply Reply Quote 1
                              • lawrencesystemsL Offline
                                lawrencesystems Ambassador @Danp
                                last edited by

                                @runfi85

                                I was getting this same error for full backups, updated to latest version in our lab when doing full backups. I updated to the latest commit db99a and the problem was solved.

                                R 1 Reply Last reply Reply Quote 0
                                • R Offline
                                  runfi85 @lawrencesystems
                                  last edited by

                                  @lawrencesystems I’m already at the latest commit 😭

                                  Thanks anyway

                                  lawrencesystemsL 1 Reply Last reply Reply Quote 0
                                  • lawrencesystemsL Offline
                                    lawrencesystems Ambassador @runfi85
                                    last edited by

                                    @runfi85
                                    Are you using this https://github.com/ronivay/XenOrchestraInstallerUpdater to do the builds and if so have you pulled the latest as that also has some recent updates for the build.

                                    R 1 Reply Last reply Reply Quote 0
                                    • R Offline
                                      runfi85 @lawrencesystems
                                      last edited by

                                      @lawrencesystems yes I’m using that bash script and the build is up to date to the latest commit

                                      1 Reply Last reply Reply Quote 0
                                      • C Offline
                                        caponate
                                        last edited by caponate

                                        I was getting the same thing, after updating to the latest XO the issue was resolved. I will note my 8.3 beta system did not have this problem. Only our production 8.2 servers in the office.

                                        R 1 Reply Last reply Reply Quote 0
                                        • R Offline
                                          runfi85 @caponate
                                          last edited by

                                          XO is updated and rebooted, but still getting the same error:

                                          Screen Shot 2023-11-06 at 09.52.51.png

                                          Screen Shot 2023-11-06 at 09.53.11.png

                                          R 1 Reply Last reply Reply Quote 0
                                          • R Offline
                                            runfi85 @runfi85
                                            last edited by

                                            Hello, I updated XO to the latest commit 7af08 but still getting the same error.

                                            Is this really happening only to me?

                                            1 Reply Last reply Reply Quote 0
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