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    Backup fails with "Body Timeout Error", "all targets have failed, step: writer.run()"

    Scheduled Pinned Locked Moved Unsolved Backup
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    • christopher-petzelC Offline
      christopher-petzel
      last edited by

      @poddingue Maybe this log will help @pierrebrunet . I've been having the Body Timeout Error for a couple of weeks on Metadata/Config backups. I'm using XO from sources. The problem started after upgrading to commit 63f8d. I was previously at commit e6443. The errors will occur for one or more hosts, and which host(s) has the error seems to be random. The error will occur for hosts which have VMs and for hosts that have no VMs. Attached is this morning's xensource.log from 00:10 when the backup started. The backup ends at 00:15 but I've included log data through 00:20. xensource-truncated.log.txt

      I have reverted to a snapshot of XO running at commit e6443 and executed multiple Metadata/Config backups without any problem.

      J 1 Reply Last reply Reply Quote 1
      • J Offline
        JB @christopher-petzel
        last edited by

        @christopher-petzel Thanks!

        1 Reply Last reply Reply Quote 0
        • M Offline
          MajorP93
          last edited by

          Hello,

          the issue is back on my end.
          Pool and metadata backup failed on all remotes due to "body timeout error".

          dc6631af-5178-4347-9cb9-e9ef388b3606-image.jpeg

          Attached please find full backup log:
          https://paste.vates.tech/?f781d8cb757e56b1#8MN4cyjHhkWKzhhvvggckf8mqjT9gxDY6t4vkSVQcWUY

          I can confirm what @christopher-petzel said. Before commit 63f8d got pushed this issue did not occur.

          I am currently running commit 1d82c (feat: release 6.6.2).

          Best regards

          1 Reply Last reply Reply Quote 1
          • olivierlambertO Offline
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            Hi! Can you try to replicate on the latest commit?

            J 1 Reply Last reply Reply Quote 0
            • J Offline
              JB @olivierlambert
              last edited by

              @olivierlambert commit 59306backup-metadados.jpg

              florentF 1 Reply Last reply Reply Quote 1
              • florentF Offline
                florent Vates 🪐 XO Team @JB
                last edited by

                @JB this looks like an issue while reading the export part. Did you configure a default backup network in the pool ?
                is there any firewall/sdn controller that can filter out some reading ?

                note that we have removed several point that where hiding some errors this month.

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                • J Offline
                  JB @florent
                  last edited by

                  @florent Between one error and another, the backup sometimes succeeds.backup-metadados2.jpg

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                  • J Offline
                    JB @florent
                    last edited by

                    @florent backup-metadados3.jpg

                    florentF 1 Reply Last reply Reply Quote 1
                    • poddingueP poddingue marked this topic as a question
                    • florentF Offline
                      florent Vates 🪐 XO Team @JB
                      last edited by

                      @JB this really looks like a network issue

                      are the host/xoa remotes ?

                      J 1 Reply Last reply Reply Quote 0
                      • J Offline
                        JB @florent
                        last edited by

                        @florent hi! Hosts/XOA on the same 192.168.0.x network.

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                        • J Offline
                          JB @JB
                          last edited by

                          backup-metadados4.jpg

                          1 Reply Last reply Reply Quote 0

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