XOA Unable to connect xo server every 30s

jerry1333

Hi
anyone had similar issue with latest XOA 6?
Every 30s alert appears with text "Unable to connect XO server"

Everything works fine except this annoying alert.

Video: https://imgur.com/a/unc7B9N

XO Server: 8.3.0 with all patches applied

XOA Current version: 6.3.2 - XOA build: 20251219

node: 20.18.3
npm: 10.8.3
xen-orchestra-upload-ova: 0.1.6
xen-orchestra-web: 0.46.2
xo-cli: 0.32.2
xo-cli-premium: 0.32.2
xo-server: 5.198.4
xo-server-audit-premium: 0.15.0
xo-server-auth-github-premium: 0.3.1
xo-server-auth-google-premium: 0.3.1
xo-server-auth-ldap-premium: 0.10.11
xo-server-auth-oidc-premium: 0.4.2
xo-server-auth-saml-premium: 0.12.0
xo-server-backup-reports-premium: 1.7.0
xo-server-load-balancer-premium: 0.12.0
xo-server-netbox-premium: 1.11.1
xo-server-netdata-premium: 0.2.0
xo-server-openmetrics-premium: 1.4.0
xo-server-perf-alert-premium: 1.1.0
xo-server-sdn-controller-premium: 1.2.1
xo-server-telemetry: 0.7.0
xo-server-transport-email-premium: 1.1.1
xo-server-transport-icinga2-premium: 0.1.2
xo-server-transport-nagios-premium: 1.0.3
xo-server-transport-slack-premium: 0.0.1
xo-server-transport-xmpp-premium: 0.1.3
xo-server-usage-report-premium: 0.11.0
xo-server-web-hooks-premium: 0.4.0
xo-server-xoa: 0.35.2
xo-web-premium: 5.195.0
xoa-cli: 0.40.3
xoa-updater: 0.50.11

Danp

Hi Jerry,

I believe that we had similar reports when XO6 was first releases, but I don't recall seeing this recently. We can assist you in troubleshooting this issue if you open a support ticket and provide access via the support tunnel.

Regards, Dan

jerry1333

Support tunnel is active but I have troubles to access support "Oops, something went wrong! Don't worry, our team is already on it".

I'll keep trying, thanks.

poddingue

Good news, or at least, that's my understanding.
This was a known bug and it's fixed in XO 6.4 (released April 29, PR #9681). Upgrading should make those alerts disappear for good. Thanks for the video, it made the report unambiguous.

GregBinSD

@jerry1333 @poddingue

First of all, XO and XCP-ng are running very well on all hosts and VMs, and I am using XO-5 without any issues.

I have been noticing the same exact issue jerry1333 had, or may still have, with an annoying message that appears just after 30 seconds of connecting to the Xen Orchestra version 6 initial home screen with a Chrome browser (version 153) on my Windows 11 PC. In the past, the error message at the top of the window used to cycle on and off, over and over every 30 seconds. Now, if I don't click on "Retry", the "Unable to connect" message remains indefinitely.

Xen Orchestra is up to date: Master, commit fc571

I consider this to be a mere annoyance, but if I am the only one experiencing this, perhaps someone can give me a suggestion on where to look for a solution.

Thank you.