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    XOA fails after update to 5.106.0

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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by

      What's the error when you click on "Activate license"?

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      • Y Offline
        y2krex @y2krex
        last edited by

        it doesnt let me....you cant see in the screen shot but when i hover over ok the cursor changes to a circle with a red line to say i cant hit okCapture.PNG

        Y 1 Reply Last reply Reply Quote 0
        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          Ah I see, there's a typo. It's "license". With an "s". That should make the "OK" button clickable.

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          • Y Offline
            y2krex @y2krex
            last edited by

            lol....im in australia pretty we spell license ...licence...all good. So i did that then it said my trial is with another account want to move it to this one...i did that and i think im all good. thanks!!

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            • olivierlambertO Offline
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              Great news! Enjoy XO 🙂

              J 1 Reply Last reply Reply Quote 0
              • E Offline
                Edogstraus00
                last edited by

                Hello, I was commenting to say this same issue has resurfaced in a new update I did yesterday.

                91b66087-b0b5-403d-a882-186d3cee7203-image.png

                However, I see XO-Server was updated to 5.177.4 (from 5.177.3) which seemed to have fixed this after applying the update and rebooting.

                Hopefully this issue does not appear again in another release.

                Seems like now I have another thing to fix and update
                db042587-2444-4340-ac62-a994545b9cab-image.png

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                • olivierlambertO olivierlambert marked this topic as a question on
                • olivierlambertO olivierlambert has marked this topic as solved on
                • J Offline
                  joneill @olivierlambert
                  last edited by

                  @olivierlambert after updating to 5.106.4 today I am now seeing the following error in XOA:

                  2ac0e7a8-22c2-439b-95c9-9babe75899be-image.png

                  DanpD 1 Reply Last reply Reply Quote 0
                  • DanpD Offline
                    Danp Pro Support Team @joneill
                    last edited by

                    @joneill Switch to the Licenses tab (XOA > Licenses) and then click the red button to activate the license on the appliance.

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                    • G Offline
                      gr85z
                      last edited by

                      I have 2 XOA , first one I use in production and Licensed with Enterprise license. Second one I use for VMs I have on local server not licensed. They are both registered under same email.
                      On XOA 2 I am getting the expired license message and showing license is unbound which is what I want. But I can't do anything with 2nd XOA, do I have to redeploy the XOA and use different email to register? or can I unregister and use new email?
                      I have updated both XOAs to -- Current version: 5.107.2 --
                      Screen shot of License
                      410e3dff-251b-4e12-8ff8-508682f673db-image.png

                      A 1 Reply Last reply Reply Quote 0
                      • olivierlambertO Offline
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        Hi,

                        You cannot use one XOA paid license for 2x XOAs. It's one per XOA. You can have XOA free on your second XOA though (and you can always transfer the paid license to it if you have lost your production one)

                        G 1 Reply Last reply Reply Quote 0
                        • A Offline
                          Andrew Top contributor @gr85z
                          last edited by

                          It would be nice to have an "unregister" button, or better, a "use free license" button.

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                          • G Offline
                            gr85z @olivierlambert
                            last edited by

                            @olivierlambert so how can I unregister the 2nd one without loosing the VMs on host?
                            Do I have to remove the XOA VM and then re-install? Is there something command line that I need to do? etc.....

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                            • olivierlambertO Offline
                              olivierlambert Vates 🪐 Co-Founder CEO
                              last edited by

                              If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

                              G 1 Reply Last reply Reply Quote 0
                              • G Offline
                                gr85z @olivierlambert
                                last edited by

                                @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

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                                • olivierlambertO Offline
                                  olivierlambert Vates 🪐 Co-Founder CEO
                                  last edited by

                                  I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

                                  In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

                                  G 1 Reply Last reply Reply Quote 0
                                  • G Offline
                                    gr85z @olivierlambert
                                    last edited by

                                    @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

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