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    XOA fails after update to 5.106.0

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    • Y Offline
      y2krex @olivierlambert
      last edited by

      @olivierlambert Im on a premium trial....xoa been running for a couple weeks..i ran the updates and then got that message and cant access the vm's via XOA

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      • olivierlambertO Online
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Have you checked that your trial is correctly bound to your XOA? In the main left menu, then "License" tab, check there. You should be able to bind your trial to this XOA.

        Y 1 Reply Last reply Reply Quote 0
        • Y Offline
          y2krex @olivierlambert
          last edited by

          @olivierlambert yeah it seems to be....it doesnt let even try activate it again to try re apply it!Capture.PNG

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          • olivierlambertO Online
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            What's the error when you click on "Activate license"?

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            • Y Offline
              y2krex @y2krex
              last edited by

              it doesnt let me....you cant see in the screen shot but when i hover over ok the cursor changes to a circle with a red line to say i cant hit okCapture.PNG

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              • olivierlambertO Online
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                Ah I see, there's a typo. It's "license". With an "s". That should make the "OK" button clickable.

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                • Y Offline
                  y2krex @y2krex
                  last edited by

                  lol....im in australia pretty we spell license ...licence...all good. So i did that then it said my trial is with another account want to move it to this one...i did that and i think im all good. thanks!!

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                  • olivierlambertO Online
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    Great news! Enjoy XO 🙂

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                    • E Offline
                      Edogstraus00
                      last edited by

                      Hello, I was commenting to say this same issue has resurfaced in a new update I did yesterday.

                      91b66087-b0b5-403d-a882-186d3cee7203-image.png

                      However, I see XO-Server was updated to 5.177.4 (from 5.177.3) which seemed to have fixed this after applying the update and rebooting.

                      Hopefully this issue does not appear again in another release.

                      Seems like now I have another thing to fix and update
                      db042587-2444-4340-ac62-a994545b9cab-image.png

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                      • olivierlambertO olivierlambert marked this topic as a question on
                      • olivierlambertO olivierlambert has marked this topic as solved on
                      • J Offline
                        joneill @olivierlambert
                        last edited by

                        @olivierlambert after updating to 5.106.4 today I am now seeing the following error in XOA:

                        2ac0e7a8-22c2-439b-95c9-9babe75899be-image.png

                        DanpD 1 Reply Last reply Reply Quote 0
                        • DanpD Offline
                          Danp Pro Support Team @joneill
                          last edited by

                          @joneill Switch to the Licenses tab (XOA > Licenses) and then click the red button to activate the license on the appliance.

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                          • G Offline
                            gr85z
                            last edited by

                            I have 2 XOA , first one I use in production and Licensed with Enterprise license. Second one I use for VMs I have on local server not licensed. They are both registered under same email.
                            On XOA 2 I am getting the expired license message and showing license is unbound which is what I want. But I can't do anything with 2nd XOA, do I have to redeploy the XOA and use different email to register? or can I unregister and use new email?
                            I have updated both XOAs to -- Current version: 5.107.2 --
                            Screen shot of License
                            410e3dff-251b-4e12-8ff8-508682f673db-image.png

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                            • olivierlambertO Online
                              olivierlambert Vates 🪐 Co-Founder CEO
                              last edited by

                              Hi,

                              You cannot use one XOA paid license for 2x XOAs. It's one per XOA. You can have XOA free on your second XOA though (and you can always transfer the paid license to it if you have lost your production one)

                              G 1 Reply Last reply Reply Quote 0
                              • A Offline
                                Andrew Top contributor @gr85z
                                last edited by

                                It would be nice to have an "unregister" button, or better, a "use free license" button.

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                                • G Offline
                                  gr85z @olivierlambert
                                  last edited by

                                  @olivierlambert so how can I unregister the 2nd one without loosing the VMs on host?
                                  Do I have to remove the XOA VM and then re-install? Is there something command line that I need to do? etc.....

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                                  • olivierlambertO Online
                                    olivierlambert Vates 🪐 Co-Founder CEO
                                    last edited by

                                    If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

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                                    • G Offline
                                      gr85z @olivierlambert
                                      last edited by

                                      @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

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                                      • olivierlambertO Online
                                        olivierlambert Vates 🪐 Co-Founder CEO
                                        last edited by

                                        I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

                                        In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

                                        G 1 Reply Last reply Reply Quote 0
                                        • G Offline
                                          gr85z @olivierlambert
                                          last edited by

                                          @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

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