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    XOA fails after update to 5.106.0

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    • DanpD Offline
      Danp Pro Support Team @joneill
      last edited by

      @joneill Switch to the Licenses tab (XOA > Licenses) and then click the red button to activate the license on the appliance.

      1 Reply Last reply Reply Quote 1
      • G Offline
        gr85z
        last edited by

        I have 2 XOA , first one I use in production and Licensed with Enterprise license. Second one I use for VMs I have on local server not licensed. They are both registered under same email.
        On XOA 2 I am getting the expired license message and showing license is unbound which is what I want. But I can't do anything with 2nd XOA, do I have to redeploy the XOA and use different email to register? or can I unregister and use new email?
        I have updated both XOAs to -- Current version: 5.107.2 --
        Screen shot of License
        410e3dff-251b-4e12-8ff8-508682f673db-image.png

        A 1 Reply Last reply Reply Quote 0
        • olivierlambertO Online
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          Hi,

          You cannot use one XOA paid license for 2x XOAs. It's one per XOA. You can have XOA free on your second XOA though (and you can always transfer the paid license to it if you have lost your production one)

          G 1 Reply Last reply Reply Quote 0
          • A Offline
            Andrew Top contributor @gr85z
            last edited by

            It would be nice to have an "unregister" button, or better, a "use free license" button.

            1 Reply Last reply Reply Quote 0
            • G Offline
              gr85z @olivierlambert
              last edited by

              @olivierlambert so how can I unregister the 2nd one without loosing the VMs on host?
              Do I have to remove the XOA VM and then re-install? Is there something command line that I need to do? etc.....

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              • olivierlambertO Online
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

                G 1 Reply Last reply Reply Quote 0
                • G Offline
                  gr85z @olivierlambert
                  last edited by

                  @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

                  1 Reply Last reply Reply Quote 0
                  • olivierlambertO Online
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

                    In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

                    G 1 Reply Last reply Reply Quote 0
                    • G Offline
                      gr85z @olivierlambert
                      last edited by

                      @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

                      1 Reply Last reply Reply Quote 0
                      • LhoustL Offline
                        Lhoust
                        last edited by

                        Similar Problem with Release 5.109.0 as we had with Release 5.106!

                        1 Reply Last reply Reply Quote 0
                        • olivierlambertO Online
                          olivierlambert Vates 🪐 Co-Founder CEO
                          last edited by

                          Please open a ticket so we can assist 🙂

                          LhoustL 1 Reply Last reply Reply Quote 0
                          • LhoustL Offline
                            Lhoust @olivierlambert
                            last edited by

                            @olivierlambert said in XOA fails after update to 5.106.0:

                            Please open a ticket so we can assist 🙂

                            This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise", but with an License Expiration Date of Dec 31, 1969!

                            Even if I am not paying for support, can I still file a Ticket?

                            1 Reply Last reply Reply Quote 0
                            • olivierlambertO Online
                              olivierlambert Vates 🪐 Co-Founder CEO
                              last edited by

                              This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                              This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                              LhoustL 1 Reply Last reply Reply Quote 0
                              • LhoustL Offline
                                Lhoust @olivierlambert
                                last edited by

                                @olivierlambert said in XOA fails after update to 5.106.0:

                                This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                                This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                                Unfortunately from the my XOA Free's Current State, I was informed from my Account I would be unable to file a Ticket without first contacting Vates, therefore I filed a Ticket via E-mail with support@vates.fr...

                                DanpD olivierlambertO 2 Replies Last reply Reply Quote 0
                                • DanpD Offline
                                  Danp Pro Support Team @Lhoust
                                  last edited by

                                  @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                                  LhoustL 1 Reply Last reply Reply Quote 0
                                  • olivierlambertO Online
                                    olivierlambert Vates 🪐 Co-Founder CEO @Lhoust
                                    last edited by

                                    @Lhoust This email is not monitored. But as Dan said, via the contact form you will be redirected.

                                    DanpD 1 Reply Last reply Reply Quote 0
                                    • DanpD Offline
                                      Danp Pro Support Team @olivierlambert
                                      last edited by

                                      FWIW, I've verified this bug on XOA Free when on the Latest release channel.

                                      olivierlambertO 1 Reply Last reply Reply Quote 0
                                      • olivierlambertO Online
                                        olivierlambert Vates 🪐 Co-Founder CEO @Danp
                                        last edited by

                                        @Danp You mean going on Enterprise and beeing locked after?

                                        DanpD 1 Reply Last reply Reply Quote 0
                                        • DanpD Offline
                                          Danp Pro Support Team @olivierlambert
                                          last edited by Danp

                                          @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                          LhoustL 1 Reply Last reply Reply Quote 0
                                          • olivierlambertO Online
                                            olivierlambert Vates 🪐 Co-Founder CEO
                                            last edited by

                                            haha that one is really weird. We'll make sure the XO team take a look at this tomorrow.

                                            A 1 Reply Last reply Reply Quote 0
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