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    XOA fails after update to 5.106.0

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    • G Offline
      gr85z
      last edited by

      I have 2 XOA , first one I use in production and Licensed with Enterprise license. Second one I use for VMs I have on local server not licensed. They are both registered under same email.
      On XOA 2 I am getting the expired license message and showing license is unbound which is what I want. But I can't do anything with 2nd XOA, do I have to redeploy the XOA and use different email to register? or can I unregister and use new email?
      I have updated both XOAs to -- Current version: 5.107.2 --
      Screen shot of License
      410e3dff-251b-4e12-8ff8-508682f673db-image.png

      A 1 Reply Last reply Reply Quote 0
      • olivierlambertO Online
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Hi,

        You cannot use one XOA paid license for 2x XOAs. It's one per XOA. You can have XOA free on your second XOA though (and you can always transfer the paid license to it if you have lost your production one)

        G 1 Reply Last reply Reply Quote 0
        • A Offline
          Andrew Top contributor @gr85z
          last edited by

          It would be nice to have an "unregister" button, or better, a "use free license" button.

          1 Reply Last reply Reply Quote 0
          • G Offline
            gr85z @olivierlambert
            last edited by

            @olivierlambert so how can I unregister the 2nd one without loosing the VMs on host?
            Do I have to remove the XOA VM and then re-install? Is there something command line that I need to do? etc.....

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            • olivierlambertO Online
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

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              • G Offline
                gr85z @olivierlambert
                last edited by

                @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

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                • olivierlambertO Online
                  olivierlambert Vates 🪐 Co-Founder CEO
                  last edited by

                  I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

                  In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

                  G 1 Reply Last reply Reply Quote 0
                  • G Offline
                    gr85z @olivierlambert
                    last edited by

                    @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

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                    • LhoustL Offline
                      Lhoust
                      last edited by

                      Similar Problem with Release 5.109.0 as we had with Release 5.106!

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                      • olivierlambertO Online
                        olivierlambert Vates 🪐 Co-Founder CEO
                        last edited by

                        Please open a ticket so we can assist 🙂

                        LhoustL 1 Reply Last reply Reply Quote 0
                        • LhoustL Offline
                          Lhoust @olivierlambert
                          last edited by

                          @olivierlambert said in XOA fails after update to 5.106.0:

                          Please open a ticket so we can assist 🙂

                          This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise", but with an License Expiration Date of Dec 31, 1969!

                          Even if I am not paying for support, can I still file a Ticket?

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                          • olivierlambertO Online
                            olivierlambert Vates 🪐 Co-Founder CEO
                            last edited by

                            This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                            This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                            LhoustL 1 Reply Last reply Reply Quote 0
                            • LhoustL Offline
                              Lhoust @olivierlambert
                              last edited by

                              @olivierlambert said in XOA fails after update to 5.106.0:

                              This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                              This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                              Unfortunately from the my XOA Free's Current State, I was informed from my Account I would be unable to file a Ticket without first contacting Vates, therefore I filed a Ticket via E-mail with support@vates.fr...

                              DanpD olivierlambertO 2 Replies Last reply Reply Quote 0
                              • DanpD Offline
                                Danp Pro Support Team @Lhoust
                                last edited by

                                @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                                LhoustL 1 Reply Last reply Reply Quote 0
                                • olivierlambertO Online
                                  olivierlambert Vates 🪐 Co-Founder CEO @Lhoust
                                  last edited by

                                  @Lhoust This email is not monitored. But as Dan said, via the contact form you will be redirected.

                                  DanpD 1 Reply Last reply Reply Quote 0
                                  • DanpD Offline
                                    Danp Pro Support Team @olivierlambert
                                    last edited by

                                    FWIW, I've verified this bug on XOA Free when on the Latest release channel.

                                    olivierlambertO 1 Reply Last reply Reply Quote 0
                                    • olivierlambertO Online
                                      olivierlambert Vates 🪐 Co-Founder CEO @Danp
                                      last edited by

                                      @Danp You mean going on Enterprise and beeing locked after?

                                      DanpD 1 Reply Last reply Reply Quote 0
                                      • DanpD Offline
                                        Danp Pro Support Team @olivierlambert
                                        last edited by Danp

                                        @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                        LhoustL 1 Reply Last reply Reply Quote 0
                                        • olivierlambertO Online
                                          olivierlambert Vates 🪐 Co-Founder CEO
                                          last edited by

                                          haha that one is really weird. We'll make sure the XO team take a look at this tomorrow.

                                          A 1 Reply Last reply Reply Quote 0
                                          • LhoustL Offline
                                            Lhoust @Danp
                                            last edited by

                                            @Danp said in XOA fails after update to 5.106.0:

                                            @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                            Correct switching back to the Stable Release or restoring V5.108.1 from a Backup works, although upgrading to V5.109 Locks in "Enterprise" Mode!

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