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    XOA fails after update to 5.106.0

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    • G Offline
      gr85z @olivierlambert
      last edited by

      @olivierlambert so how can I unregister the 2nd one without loosing the VMs on host?
      Do I have to remove the XOA VM and then re-install? Is there something command line that I need to do? etc.....

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      • olivierlambertO Online
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

        G 1 Reply Last reply Reply Quote 0
        • G Offline
          gr85z @olivierlambert
          last edited by

          @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

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          • olivierlambertO Online
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

            In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

            G 1 Reply Last reply Reply Quote 0
            • G Offline
              gr85z @olivierlambert
              last edited by

              @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

              1 Reply Last reply Reply Quote 0
              • LhoustL Offline
                Lhoust
                last edited by

                Similar Problem with Release 5.109.0 as we had with Release 5.106!

                1 Reply Last reply Reply Quote 0
                • olivierlambertO Online
                  olivierlambert Vates 🪐 Co-Founder CEO
                  last edited by

                  Please open a ticket so we can assist 🙂

                  LhoustL 1 Reply Last reply Reply Quote 0
                  • LhoustL Offline
                    Lhoust @olivierlambert
                    last edited by

                    @olivierlambert said in XOA fails after update to 5.106.0:

                    Please open a ticket so we can assist 🙂

                    This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise", but with an License Expiration Date of Dec 31, 1969!

                    Even if I am not paying for support, can I still file a Ticket?

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                    • olivierlambertO Online
                      olivierlambert Vates 🪐 Co-Founder CEO
                      last edited by

                      This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                      This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                      LhoustL 1 Reply Last reply Reply Quote 0
                      • LhoustL Offline
                        Lhoust @olivierlambert
                        last edited by

                        @olivierlambert said in XOA fails after update to 5.106.0:

                        This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                        This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                        Unfortunately from the my XOA Free's Current State, I was informed from my Account I would be unable to file a Ticket without first contacting Vates, therefore I filed a Ticket via E-mail with support@vates.fr...

                        DanpD olivierlambertO 2 Replies Last reply Reply Quote 0
                        • DanpD Offline
                          Danp Pro Support Team @Lhoust
                          last edited by

                          @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                          LhoustL 1 Reply Last reply Reply Quote 0
                          • olivierlambertO Online
                            olivierlambert Vates 🪐 Co-Founder CEO @Lhoust
                            last edited by

                            @Lhoust This email is not monitored. But as Dan said, via the contact form you will be redirected.

                            DanpD 1 Reply Last reply Reply Quote 0
                            • DanpD Offline
                              Danp Pro Support Team @olivierlambert
                              last edited by

                              FWIW, I've verified this bug on XOA Free when on the Latest release channel.

                              olivierlambertO 1 Reply Last reply Reply Quote 0
                              • olivierlambertO Online
                                olivierlambert Vates 🪐 Co-Founder CEO @Danp
                                last edited by

                                @Danp You mean going on Enterprise and beeing locked after?

                                DanpD 1 Reply Last reply Reply Quote 0
                                • DanpD Offline
                                  Danp Pro Support Team @olivierlambert
                                  last edited by Danp

                                  @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                  LhoustL 1 Reply Last reply Reply Quote 0
                                  • olivierlambertO Online
                                    olivierlambert Vates 🪐 Co-Founder CEO
                                    last edited by

                                    haha that one is really weird. We'll make sure the XO team take a look at this tomorrow.

                                    A 1 Reply Last reply Reply Quote 0
                                    • LhoustL Offline
                                      Lhoust @Danp
                                      last edited by

                                      @Danp said in XOA fails after update to 5.106.0:

                                      @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                      Correct switching back to the Stable Release or restoring V5.108.1 from a Backup works, although upgrading to V5.109 Locks in "Enterprise" Mode!

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                                      • LhoustL Offline
                                        Lhoust @Danp
                                        last edited by

                                        @Danp said in XOA fails after update to 5.106.0:

                                        @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                                        Unfortunately I ONLY run XOA Free intermittently on my Main Desktop Computer and for some reason the Ticket I e-Mailed earlier ended up in my own INBOX???

                                        Under these circumstances, I assume that I will be UNable to provide a Support Tunnel ID???

                                        I have re-filed via the suggested Contact Form!!!

                                        LhoustL 1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          acebmxer
                                          last edited by

                                          I just installed XOA at work and after updating to latest stable 5.108.1 i am facing the same error.

                                          This is a fresh install in preparation to migrate from vpshere.

                                          Screenshot 2025-08-01 154903.png

                                          A 1 Reply Last reply Reply Quote 0
                                          • A Offline
                                            Andrew Top contributor @olivierlambert
                                            last edited by

                                            @olivierlambert Something Odd...

                                            I am running XOA latest channel version: 5.109.0.... Today it asked me to allow an upgrade (not sure to what), so I did. The upgrade ran and disconnected me, as usual. Now all I see is Cannot GET / after a damaged login page.

                                            So I SSH'd in to the OS and did a downgrade to the stable channel and then upgrade to the latest channel and it works again...

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