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    XOA fails after update to 5.106.0

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    • LhoustL Offline
      Lhoust
      last edited by

      Similar Problem with Release 5.109.0 as we had with Release 5.106!

      1 Reply Last reply Reply Quote 0
      • olivierlambertO Offline
        olivierlambert Vates 🪐 Co-Founder CEO
        last edited by

        Please open a ticket so we can assist 🙂

        LhoustL 1 Reply Last reply Reply Quote 0
        • LhoustL Offline
          Lhoust @olivierlambert
          last edited by

          @olivierlambert said in XOA fails after update to 5.106.0:

          Please open a ticket so we can assist 🙂

          This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise", but with an License Expiration Date of Dec 31, 1969!

          Even if I am not paying for support, can I still file a Ticket?

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          • olivierlambertO Offline
            olivierlambert Vates 🪐 Co-Founder CEO
            last edited by

            This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

            This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

            LhoustL 1 Reply Last reply Reply Quote 0
            • LhoustL Offline
              Lhoust @olivierlambert
              last edited by

              @olivierlambert said in XOA fails after update to 5.106.0:

              This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

              This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

              Unfortunately from the my XOA Free's Current State, I was informed from my Account I would be unable to file a Ticket without first contacting Vates, therefore I filed a Ticket via E-mail with support@vates.fr...

              DanpD olivierlambertO 2 Replies Last reply Reply Quote 0
              • DanpD Offline
                Danp Pro Support Team @Lhoust
                last edited by

                @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                LhoustL 1 Reply Last reply Reply Quote 0
                • olivierlambertO Offline
                  olivierlambert Vates 🪐 Co-Founder CEO @Lhoust
                  last edited by

                  @Lhoust This email is not monitored. But as Dan said, via the contact form you will be redirected.

                  DanpD 1 Reply Last reply Reply Quote 0
                  • DanpD Offline
                    Danp Pro Support Team @olivierlambert
                    last edited by

                    FWIW, I've verified this bug on XOA Free when on the Latest release channel.

                    olivierlambertO 1 Reply Last reply Reply Quote 0
                    • olivierlambertO Offline
                      olivierlambert Vates 🪐 Co-Founder CEO @Danp
                      last edited by

                      @Danp You mean going on Enterprise and beeing locked after?

                      DanpD 1 Reply Last reply Reply Quote 0
                      • DanpD Offline
                        Danp Pro Support Team @olivierlambert
                        last edited by Danp

                        @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                        LhoustL 1 Reply Last reply Reply Quote 0
                        • olivierlambertO Offline
                          olivierlambert Vates 🪐 Co-Founder CEO
                          last edited by

                          haha that one is really weird. We'll make sure the XO team take a look at this tomorrow.

                          A 1 Reply Last reply Reply Quote 0
                          • LhoustL Offline
                            Lhoust @Danp
                            last edited by

                            @Danp said in XOA fails after update to 5.106.0:

                            @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                            Correct switching back to the Stable Release or restoring V5.108.1 from a Backup works, although upgrading to V5.109 Locks in "Enterprise" Mode!

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                            • LhoustL Offline
                              Lhoust @Danp
                              last edited by

                              @Danp said in XOA fails after update to 5.106.0:

                              @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                              Unfortunately I ONLY run XOA Free intermittently on my Main Desktop Computer and for some reason the Ticket I e-Mailed earlier ended up in my own INBOX???

                              Under these circumstances, I assume that I will be UNable to provide a Support Tunnel ID???

                              I have re-filed via the suggested Contact Form!!!

                              LhoustL 1 Reply Last reply Reply Quote 0
                              • A Offline
                                acebmxer
                                last edited by

                                I just installed XOA at work and after updating to latest stable 5.108.1 i am facing the same error.

                                This is a fresh install in preparation to migrate from vpshere.

                                Screenshot 2025-08-01 154903.png

                                A 1 Reply Last reply Reply Quote 0
                                • A Offline
                                  Andrew Top contributor @olivierlambert
                                  last edited by

                                  @olivierlambert Something Odd...

                                  I am running XOA latest channel version: 5.109.0.... Today it asked me to allow an upgrade (not sure to what), so I did. The upgrade ran and disconnected me, as usual. Now all I see is Cannot GET / after a damaged login page.

                                  So I SSH'd in to the OS and did a downgrade to the stable channel and then upgrade to the latest channel and it works again...

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                                  • A Offline
                                    Andrew Top contributor @acebmxer
                                    last edited by

                                    @acebmxer Did you activate your License?
                                    Click on XOA then Licenses (at the top). Make sure you see This license is active on this XOA

                                    A 1 Reply Last reply Reply Quote 0
                                    • LhoustL Offline
                                      Lhoust @Lhoust
                                      last edited by

                                      said in XOA fails after update to 5.106.0:

                                      @Danp said in XOA fails after update to 5.106.0:

                                      @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                                      Unfortunately I ONLY run XOA Free intermittently on my Main Desktop Computer and for some reason the Ticket I e-Mailed earlier ended up in my own INBOX???

                                      Under these circumstances, I assume that I will be UNable to provide a Support Tunnel ID???

                                      I have re-filed via the suggested Contact Form!!!

                                      Today I also saw there were Updates Available, which also left my Web Interface unusable and therefore I was unable to provide a Support Tunnel ID from the Web Interface. I finally figured out the "Correct" Syntax for the CLI and Yannick was able to fix both the non-Functional Web Interface and yesterday's "Locked" in "Enterprise" Mode! I do NOT know how those were corrected??

                                      Today I tried upgrading a second XOA Free from V5.108.1 to V5.109 and this Instance did NOT fall into the same "Enterprise" Lock as yesterday's Upgrade???

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                                      • A Offline
                                        acebmxer @Andrew
                                        last edited by

                                        @Andrew said in XOA fails after update to 5.106.0:

                                        @acebmxer Did you activate your License?
                                        Click on XOA then Licenses (at the top). Make sure you see This license is active on this XOA

                                        Yes in 5.105.0 (fresh install) it worked. When i upgrated to 5.108.1 it stoped. I tried v5.109 and failed. same as @Lhoust

                                        Using XO from sources for the moment.

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