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    XOA fails after update to 5.106.0

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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by

      If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

      G 1 Reply Last reply Reply Quote 0
      • G Offline
        gr85z @olivierlambert
        last edited by

        @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

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        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

          In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

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          • G Offline
            gr85z @olivierlambert
            last edited by

            @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

            1 Reply Last reply Reply Quote 0
            • LhoustL Offline
              Lhoust
              last edited by

              Similar Problem with Release 5.109.0 as we had with Release 5.106!

              1 Reply Last reply Reply Quote 0
              • olivierlambertO Offline
                olivierlambert Vates 🪐 Co-Founder CEO
                last edited by

                Please open a ticket so we can assist 🙂

                LhoustL 1 Reply Last reply Reply Quote 0
                • LhoustL Offline
                  Lhoust @olivierlambert
                  last edited by

                  @olivierlambert said in XOA fails after update to 5.106.0:

                  Please open a ticket so we can assist 🙂

                  This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise", but with an License Expiration Date of Dec 31, 1969!

                  Even if I am not paying for support, can I still file a Ticket?

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                  • olivierlambertO Offline
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                    This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                    LhoustL 1 Reply Last reply Reply Quote 0
                    • LhoustL Offline
                      Lhoust @olivierlambert
                      last edited by

                      @olivierlambert said in XOA fails after update to 5.106.0:

                      This is XOA free which is failing once upgraded to 5.109, reporting as "Enterprise",

                      This one is really really weird. Yes, you can open a ticket with XOA Free, because we need the XO team to be able to track the problem and fix it.

                      Unfortunately from the my XOA Free's Current State, I was informed from my Account I would be unable to file a Ticket without first contacting Vates, therefore I filed a Ticket via E-mail with support@vates.fr...

                      DanpD olivierlambertO 2 Replies Last reply Reply Quote 0
                      • DanpD Offline
                        Danp Pro Support Team @Lhoust
                        last edited by

                        @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                        LhoustL 1 Reply Last reply Reply Quote 0
                        • olivierlambertO Offline
                          olivierlambert Vates 🪐 Co-Founder CEO @Lhoust
                          last edited by

                          @Lhoust This email is not monitored. But as Dan said, via the contact form you will be redirected.

                          DanpD 1 Reply Last reply Reply Quote 0
                          • DanpD Offline
                            Danp Pro Support Team @olivierlambert
                            last edited by

                            FWIW, I've verified this bug on XOA Free when on the Latest release channel.

                            olivierlambertO 1 Reply Last reply Reply Quote 0
                            • olivierlambertO Offline
                              olivierlambert Vates 🪐 Co-Founder CEO @Danp
                              last edited by

                              @Danp You mean going on Enterprise and beeing locked after?

                              DanpD 1 Reply Last reply Reply Quote 0
                              • DanpD Offline
                                Danp Pro Support Team @olivierlambert
                                last edited by Danp

                                @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                LhoustL 1 Reply Last reply Reply Quote 0
                                • olivierlambertO Offline
                                  olivierlambert Vates 🪐 Co-Founder CEO
                                  last edited by

                                  haha that one is really weird. We'll make sure the XO team take a look at this tomorrow.

                                  A 1 Reply Last reply Reply Quote 0
                                  • LhoustL Offline
                                    Lhoust @Danp
                                    last edited by

                                    @Danp said in XOA fails after update to 5.106.0:

                                    @olivierlambert Correct, it switches to Enterprise and then locks up because there isn't a license attached. Switching to the Stable release channel resolves the issue so that it is again running a valid XOA Free.

                                    Correct switching back to the Stable Release or restoring V5.108.1 from a Backup works, although upgrading to V5.109 Locks in "Enterprise" Mode!

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                                    • LhoustL Offline
                                      Lhoust @Danp
                                      last edited by

                                      @Danp said in XOA fails after update to 5.106.0:

                                      @Lhoust I checked but was unable to locate a new ticket from you. I recommend going to https://vates.tech/contact/ and submit your inquiry from there. Be sure to provide the support tunnel ID if possible.

                                      Unfortunately I ONLY run XOA Free intermittently on my Main Desktop Computer and for some reason the Ticket I e-Mailed earlier ended up in my own INBOX???

                                      Under these circumstances, I assume that I will be UNable to provide a Support Tunnel ID???

                                      I have re-filed via the suggested Contact Form!!!

                                      LhoustL 1 Reply Last reply Reply Quote 0
                                      • A Online
                                        acebmxer
                                        last edited by

                                        I just installed XOA at work and after updating to latest stable 5.108.1 i am facing the same error.

                                        This is a fresh install in preparation to migrate from vpshere.

                                        Screenshot 2025-08-01 154903.png

                                        A 1 Reply Last reply Reply Quote 0
                                        • A Offline
                                          Andrew Top contributor @olivierlambert
                                          last edited by

                                          @olivierlambert Something Odd...

                                          I am running XOA latest channel version: 5.109.0.... Today it asked me to allow an upgrade (not sure to what), so I did. The upgrade ran and disconnected me, as usual. Now all I see is Cannot GET / after a damaged login page.

                                          So I SSH'd in to the OS and did a downgrade to the stable channel and then upgrade to the latest channel and it works again...

                                          1 Reply Last reply Reply Quote 0
                                          • A Offline
                                            Andrew Top contributor @acebmxer
                                            last edited by

                                            @acebmxer Did you activate your License?
                                            Click on XOA then Licenses (at the top). Make sure you see This license is active on this XOA

                                            A 1 Reply Last reply Reply Quote 0
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