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    XOA fails after update to 5.106.0

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    • olivierlambertO Offline
      olivierlambert Vates 🪐 Co-Founder CEO
      last edited by olivierlambert

      Hi,

      So you mean your license was already bound but was "un-bound" after the recent update? So you had to do it again?

      Y 1 Reply Last reply Reply Quote 0
      • Y Offline
        y2krex @olivierlambert
        last edited by

        @olivierlambert Im on a premium trial....xoa been running for a couple weeks..i ran the updates and then got that message and cant access the vm's via XOA

        1 Reply Last reply Reply Quote 0
        • olivierlambertO Offline
          olivierlambert Vates 🪐 Co-Founder CEO
          last edited by

          Have you checked that your trial is correctly bound to your XOA? In the main left menu, then "License" tab, check there. You should be able to bind your trial to this XOA.

          Y 1 Reply Last reply Reply Quote 0
          • Y Offline
            y2krex @olivierlambert
            last edited by

            @olivierlambert yeah it seems to be....it doesnt let even try activate it again to try re apply it!Capture.PNG

            Y 1 Reply Last reply Reply Quote 0
            • olivierlambertO Offline
              olivierlambert Vates 🪐 Co-Founder CEO
              last edited by

              What's the error when you click on "Activate license"?

              1 Reply Last reply Reply Quote 0
              • Y Offline
                y2krex @y2krex
                last edited by

                it doesnt let me....you cant see in the screen shot but when i hover over ok the cursor changes to a circle with a red line to say i cant hit okCapture.PNG

                Y 1 Reply Last reply Reply Quote 0
                • olivierlambertO Offline
                  olivierlambert Vates 🪐 Co-Founder CEO
                  last edited by

                  Ah I see, there's a typo. It's "license". With an "s". That should make the "OK" button clickable.

                  1 Reply Last reply Reply Quote 0
                  • Y Offline
                    y2krex @y2krex
                    last edited by

                    lol....im in australia pretty we spell license ...licence...all good. So i did that then it said my trial is with another account want to move it to this one...i did that and i think im all good. thanks!!

                    1 Reply Last reply Reply Quote 1
                    • olivierlambertO Offline
                      olivierlambert Vates 🪐 Co-Founder CEO
                      last edited by

                      Great news! Enjoy XO 🙂

                      J 1 Reply Last reply Reply Quote 0
                      • E Offline
                        Edogstraus00
                        last edited by

                        Hello, I was commenting to say this same issue has resurfaced in a new update I did yesterday.

                        91b66087-b0b5-403d-a882-186d3cee7203-image.png

                        However, I see XO-Server was updated to 5.177.4 (from 5.177.3) which seemed to have fixed this after applying the update and rebooting.

                        Hopefully this issue does not appear again in another release.

                        Seems like now I have another thing to fix and update
                        db042587-2444-4340-ac62-a994545b9cab-image.png

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                        • olivierlambertO olivierlambert marked this topic as a question on
                        • olivierlambertO olivierlambert has marked this topic as solved on
                        • J Offline
                          joneill @olivierlambert
                          last edited by

                          @olivierlambert after updating to 5.106.4 today I am now seeing the following error in XOA:

                          2ac0e7a8-22c2-439b-95c9-9babe75899be-image.png

                          DanpD 1 Reply Last reply Reply Quote 0
                          • DanpD Offline
                            Danp Pro Support Team @joneill
                            last edited by

                            @joneill Switch to the Licenses tab (XOA > Licenses) and then click the red button to activate the license on the appliance.

                            1 Reply Last reply Reply Quote 1
                            • G Offline
                              gr85z
                              last edited by

                              I have 2 XOA , first one I use in production and Licensed with Enterprise license. Second one I use for VMs I have on local server not licensed. They are both registered under same email.
                              On XOA 2 I am getting the expired license message and showing license is unbound which is what I want. But I can't do anything with 2nd XOA, do I have to redeploy the XOA and use different email to register? or can I unregister and use new email?
                              I have updated both XOAs to -- Current version: 5.107.2 --
                              Screen shot of License
                              410e3dff-251b-4e12-8ff8-508682f673db-image.png

                              A 1 Reply Last reply Reply Quote 0
                              • olivierlambertO Offline
                                olivierlambert Vates 🪐 Co-Founder CEO
                                last edited by

                                Hi,

                                You cannot use one XOA paid license for 2x XOAs. It's one per XOA. You can have XOA free on your second XOA though (and you can always transfer the paid license to it if you have lost your production one)

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                                • A Online
                                  Andrew Top contributor @gr85z
                                  last edited by

                                  It would be nice to have an "unregister" button, or better, a "use free license" button.

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                                  • G Offline
                                    gr85z @olivierlambert
                                    last edited by

                                    @olivierlambert so how can I unregister the 2nd one without loosing the VMs on host?
                                    Do I have to remove the XOA VM and then re-install? Is there something command line that I need to do? etc.....

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                                    • olivierlambertO Offline
                                      olivierlambert Vates 🪐 Co-Founder CEO
                                      last edited by

                                      If you simply update your second XOA, it should downgrade it to XOA Free (if I remember correctly)

                                      G 1 Reply Last reply Reply Quote 0
                                      • G Offline
                                        gr85z @olivierlambert
                                        last edited by

                                        @olivierlambert I tried upgrading downgrading the versions, stable to latest etc... it doesn't remove my registration on 2nd XOA which is what I am trying to do just to use free version.

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                                        • olivierlambertO Offline
                                          olivierlambert Vates 🪐 Co-Founder CEO
                                          last edited by

                                          I see, let me check internally why, you should (in theory) being able to use XOA Free on this second XOA.

                                          In the meantime, can you try to deploy a fresh one, register and see if you can just have XOA Free?

                                          G 1 Reply Last reply Reply Quote 0
                                          • G Offline
                                            gr85z @olivierlambert
                                            last edited by

                                            @olivierlambert deploying fresh copy worked and registered under different email. Thank you for assistance

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