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    Backup fails with "Body Timeout Error", "all targets have failed, step: writer.run()"

    Scheduled Pinned Locked Moved Unsolved Backup
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    • acebmxerA Online
      acebmxer @pierrebrunet
      last edited by acebmxer

      @pierrebrunet

      I use nfs for my remotes and still get the error occasionally.

      Edit - Note i am only seeing this error in my work production environment. I am not seeing this issue in my home lab. Both use NFS for remote storage and vm storage.

      P 1 Reply Last reply Reply Quote 0
      • M Offline
        MajorP93 @pierrebrunet
        last edited by

        @pierrebrunet Oh one more thing that I just remembered.
        If I recall correctly the first time I saw this issue was right after I patched my XCP-ng hosts without updating Xen Orchestra.
        So maybe this is caused by XAPI code changes?

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        • J Offline
          JB
          last edited by

          6b58102f-353c-4da8-aed5-6817621e13e1-image.jpeg

          a4477b40-7812-4f27-8711-917c81c818da-image.jpeg

          commit 20bed

          SMB

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          • P Offline
            pierrebrunet Vates 🪐 XO Team @acebmxer
            last edited by

            @acebmxer ok, too bad... I thought we had it...
            @majorp93 this can be a lead. I will ask xapi team if they changed something in pool metadata export.

            acebmxerA 1 Reply Last reply Reply Quote 1
            • acebmxerA Online
              acebmxer @pierrebrunet
              last edited by

              @pierrebrunet

              No worries,
              Mine seems to be intermittent and restarting that pools tool stack resolves the issue for now.

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              • J Offline
                JB @acebmxer
                last edited by

                @acebmxer

                514388c6-4dc9-4602-a72d-8ec157d492ab-image.jpeg

                Exactly! I restarted the pools tool stack and made 3 backups. If I restart it again, I'll be able to make more backups.

                acebmxerA 1 Reply Last reply Reply Quote 0
                • G Offline
                  GregBinSD
                  last edited by

                  @jb
                  You have hit on something that ties into what I have discovered. Since July 1, on my XCP-ng / XO-CE cluster, the metadata and xo-config backup job only runs successfully when I have all 3 hosts in my cluster active, and after I have reset the tool stack on the Master host.

                  Because I am running the XCP-ng and XO-CE on an off-grid solar/battery system, independent of my electric bill, I try to limit total power to 250 watts for all devices (network switches, iSCSI NAS, XCP-ng hosts, etc). Consequently, I run only one host on a regular basis. When it is necessary to update XCP-ng, I turn on all hosts and do a rolling pool update. If I manually perform a metadata and xo-config backup while all of the hosts are on, only then will the backup be successful.

                  Before July 1, the metadata and xo-config back was always successful, whether it was scheduled or manual.

                  Hopefully, this will turn on a light bulb in the head of a Vates engineer, and he or she will solve this issue!

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                  • olivierlambertO Offline
                    olivierlambert Vates 🪐 Co-Founder CEO
                    last edited by

                    Are you sure it really worked? Because we fixed something that swallowed the error before. Maybe it was successful while in fact not working. When you have some hosts down in a pool, you cannot safely export metadata because XAPI can't tell if the other hosts are dead, disconnected or simply stopped.

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                    • acebmxerA Online
                      acebmxer @JB
                      last edited by

                      @JB @gregbinsd @olivierlambert

                      Yes restarting the tool stack works for me. I currently do not have any host offline at least not intentionally. If there is a network glitch that i am not aware of that might cause the issue if that is the actual cause.

                      As @olivierlambert stated maybe we were having issues all along and they just changed something that is making the issue visible now. The support tunnel should still be open on my environment if you or the team want to look at logs.

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                      • G Offline
                        GregBinSD
                        last edited by

                        @jb
                        @olivierlambert
                        Oliver, you may be right, wondering whether they really worked. How can I prove that the metadata and xo-config backups were truly successful?

                        Below, I pasted in the GUI backup log from XO5.

                        425ae32e-ada6-4498-af93-eff3c5bb451a-image.jpeg

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                        • J Offline
                          JB
                          last edited by

                          All my hosts are online, yet the error still occurs. However, if I restart, the backup works for two or three runs.

                          1 Reply Last reply Reply Quote 0

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